Italian Customer Advisor for Online Pharmacy - Portugal

We are looking for an Italian Customer Advisor to provide support for one of the biggest online pharmacies in Europe. The role involves providing inbound customer care, giving advice, and ensuring a smooth order and delivery process. The ideal candidate will have a native or proficient level of Italian, intermediate level of English, and excellent communication skills.

Requirements

• Native or proficient level of Italian (C2)
• Intermediate level of English (at least B2) both verbal and written
• Excellent listening and written/oral communication skills in supported languages
• A motivated and enthusiastic personality
• Self-organized, planning and prioritization skills
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Able to follow guidelines and instructions
• Ability to keep calm and clear-headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• Familiarity with ticketing systems
• Experience with policy work, or help resource project management
• Previous, demonstrable experience with creation of online help resources
• Life experience to apply to managing situations
• Early adopter of technology
• Ability to put customers at ease
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Originally posted on Himalayas