Informatics Enterprise Software Engineer

Job Description

Responsibilities:

• Customer Support & Software Installation: Collaborate with sales, support, and engineering teams to assist customers in installing OpenLab Family informatics software. This includes addressing networking, chromatography, and database-related questions.

• Technical Troubleshooting & Escalation Management: Lead the resolution of complex technical issues both onsite and remotely. Work closely with cross-functional teams (Support, Sales, Marketing, R&D) to deliver timely and effective solutions during critical situations.

• IT Collaboration & Best Practices: Partner with customers’ IT departments to advise on supported configurations, virtualization technologies, and industry best practices to ensure optimal software performance.

• Customer Training & Enablement: Conduct training sessions—either onsite or remotely—to help customers to become proficient users of OpenLab Family informatics products.

• Documentation & Knowledge Sharing: Create and maintain technical documentation for both internal teams and customers. This helps streamline communication and enhances understanding of software workflows and solutions.

Qualifications

Candidates must meet the following qualifications:

• Education: Bachelor’s, Master’s, or higher degree in a relevant field, or an equivalent combination of education, training, and experience.

• Experience: Minimum of 5 years of relevant professional experience, including direct involvement in regulated laboratory environments (e.g., GMP, FDA 21 CFR Part 11, ISO standards).

• Technical Expertise:
  • Advanced problem-solving and troubleshooting capabilities.
  • Strong decision-making skills and ability to work independently.
  • Proficient in Windows OS, Windows Server OS, Networking and Security. Knowledge on MS SQL Server, PostgreSQL and other databases desired.
  • Extensive experience with virtual environments (VM), Terminal Services and Citrix.

• Agilent Software Knowledge:
  • Deep understanding of the Agilent OpenLab CDS suite (CDS 2, EZChrom, ChemStation, ECM XT, ECM 3.x).
  • Familiarity with Agilent OpenLab Intelligent Reporting.
  • Experience with Agilent MassHunter (MS) is a plus.

• Additional Skills:
  • Fluency in both Portuguese and English.
  • Effective teamwork and strong organizational skills are essential.
  • Excellent verbal and written communication skills.
  • Knowledge of Python and Laboratory Information Management Systems (LIMS) is advantageous.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

35% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support