Customer Support Specialist (Remote, Part-Time ...

Company DescriptionIntrigma is a software company dedicated to improving operational efficiency in healthcare industry. Our advanced scheduling solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our technology supports the vital work of medical professionals - and our Customer Support team ensures the technology always performs at its best.Job DescriptionWe're seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. You will serve as the frontline of our customer experience, responding to support requests via email and phone and resolving technical issues to keep our clients up and running.This is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.ResponsibilitiesProvide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma's scheduling softwareRespond promptly to customer inquiries via email (ticket system) and phoneTroubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessaryLearn and maintain a strong understanding of our product offerings and updatesDocument support issues and resolutions accurately in our CRM/ticketing systemCollaborate with the internal team to relay customer feedback and identify improvementsQualificationsIdeal CandidateTech-savvy and eager to learn new software toolsExcellent written and verbal communication skills (English - native or bilingual)Calm, patient, and resourceful - especially when customers are facing technical challengesPrior experience in customer support, helpdesk, or SaaS environments is preferredFamiliarity with the healthcare industry or hospital operations is a plusAble to work independently and manage time efficiently during evening and weekend shiftsAdditional InformationWhat we offer:Hourly compensation (competitive rate based on experience)Fully remote work environmentSupportive and mission-driven team cultureOpportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company