Client Success Manager

We’re looking for a female Client Success Manager to join our team. You will be the primary point of contact for our creators, ensuring they feel supported, guided, and motivated. From onboarding to long-term growth, you’ll play a key role in building and maintaining strong relationships with them.

This role reports directly to the CEO and the Operations Manager.

Key Responsibilities

• Lead onboarding for new creators, ensuring smooth setup and integration into our systems.

• Build and maintain strong client relationships through regular check-ins and communication.

• Act as a liaison between creators and internal teams (creative, management, strategy, etc.).

• Host weekly/bi-weekly meetings with creators to discuss performance, content direction, and updates.

• Identify challenges or concerns early and provide proactive solutions.

• Track creator satisfaction and performance metrics, escalating issues when needed.

• Support the Operations Manager in refining client management systems, processes, and project management.

Requirements

• Previous experience in account management, client success, or talent management (experience in the digital content industry is a plus).

• Strong communication and interpersonal skills.

• Organized and detail-oriented with the ability to manage multiple clients at once.

• Comfortable hosting virtual meetings and presenting performance feedback.

• Proactive problem solver who thrives in a fast-paced, startup-style environment.

• Ability to work discreetly and professionally.

What We Offer

• Competitive pay: $2500 – $3500 per month

• Flexible, remote-friendly work environment

• Opportunity to work with a dynamic, ambitious team in a growing industry

• A role where you directly impact the success of creators