Amazon Connect (Quality Assurance & Testing)

We are currently seeking detail-oriented and tech-savvy individuals to join our team as a Quality Assurance & Testing Specialist for Amazon Connect, working from the comfort of your home. This is a remote opportunity aimed at professionals who are passionate about ensuring quality and performance in customer engagement solutions.

As a QA Specialist, you will be responsible for testing and validating Amazon Connect workflows, features, and integrations to ensure a seamless customer experience. You will work closely with cross-functional teams including developers, engineers, and customer experience professionals to identify bugs, document test results, and suggest improvements.

Key Responsibilities

• Design and execute manual and automated test cases for Amazon Connect implementations.

• Identify, log, and track bugs using QA tools and project management platforms.

• Work with developers and engineers to replicate issues and ensure timely resolution.

• Validate Amazon Connect call flows, IVRs, and integration with other AWS services.

• Maintain detailed documentation of test plans, test cases, and test results.

• Participate in sprint planning, stand-up meetings, and QA reviews.

Qualifications

• Experience in software testing or quality assurance, preferably with contact center solutions.

• Familiarity with Amazon Connect, AWS services, and cloud infrastructure.

• Knowledge of QA methodologies, tools, and processes.

• Ability to work independently in a remote setting with minimal supervision.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

Preferred Skills

• Experience with automation testing frameworks.

• Basic scripting or programming knowledge (e.g., Python, JavaScript).

• ISTQB or equivalent QA certification is a plus.

Benefits

• 100% remote work-from-home opportunity.

• Flexible work hours and collaborative team environment.

• Competitive salary and performance-based bonuses.

• Career growth and professional development support.

How to Apply: Submit your updated resume and a brief cover letter outlining your QA experience, particularly with Amazon Connect or similar platforms. Qualified candidates will be contacted for the next steps.