Experienced Remote Customer Service and Data Entry Representative – Claims Coordination Team Support
About Us
At Arsenault, we are a dynamic and innovative organization dedicated to delivering exceptional customer service and support to our clients. As a leading provider of claims coordination services, we strive to build long-lasting relationships with our customers, partners, and employees. Our mission is to provide a collaborative and inclusive work environment that fosters growth, learning, and success.Job Summary
We are seeking an experienced and detail-oriented Customer Service and Data Entry Representative to join our remote team. As a key member of our claims coordination team, you will provide administrative and staff support services, ensuring the seamless processing of claims information. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.Responsibilities
As a Customer Service and Data Entry Representative, you will be responsible for:- Providing administrative and staff support services to our claims coordination team
- Entering claims information into our claims management systems with high accuracy and efficiency
- Following up on missing information to process claims in a timely manner
- Reviewing invoices to ensure accuracy and completeness
- Compiling reports from systems with claims information to support business decisions
- Communicating effectively with internal stakeholders and external customers to resolve issues and provide support
- Maintaining confidentiality and adhering to data security protocols
Requirements
To be successful in this role, you will need:- A high school diploma or equivalent
- 6 months to 1 year of work experience in a customer service or data entry role
- Basic computer and typing skills, including proficiency in Microsoft Office and Google Suite
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a remote team
- Unrestricted work authorization to work in the United States
Preferred Qualifications
While not required, the following qualifications would be an asset:- Experience working in a claims coordination or insurance industry
- Knowledge of claims management systems and software
- Certifications in customer service, data entry, or a related field
- Fluency in multiple languages
Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including:- Competitive salary and bonuses
- Medical, dental, and vision plans
- Life and accident insurance
- 401(K) retirement plan with company match
- Employee stock purchase plan
- Educational expense reimbursement
- Employee assistance program
- Flexible work hours and remote work options
- Training and development programs
- Matching gift program
Equal Employment Opportunity
At Arsenault, we are committed to equal employment opportunity and do not discriminate against any applicant based on:- Race
- Sex
- Color
- Disability
- National origin
- Religion
- Creed
- Age
- Marital status
- Citizenship
- Veteran status
- Gender
- Gender identity/expression
- Actual or perceived sexual orientation
- Any other protected characteristic