Experienced Customer Success Representative – Education and Learning Solutions
Unlock Human Potential and Shape the Future of Education
Are you passionate about making a difference in the lives of college-level students and empowering them to achieve their full potential? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? We're seeking an experienced and motivated Customer Success Representative to join our team at Wiley, a leading provider of education and learning solutions.
About Wiley
Wiley is a global leader in education and research, with a rich history spanning over two centuries. Our mission is to enable discovery, power education, and shape workforces by providing innovative solutions that unlock human potential. We're committed to creating a workplace that promotes continual learning, internal mobility, and diversity, equity, and inclusion.
About the Role
As a Customer Success Representative, you will play a critical role in ensuring the success of our Partners, who are educators, administrators, and institutions that use our products and solutions to enhance the learning experience for their students. You will be responsible for educating and supporting our Partners via calls, emails, and in-person meetings, building relationships, and providing coaching and advising to help them achieve their goals.
Key Responsibilities:
* Educate and support our Partners on our products and solutions, ensuring they are knowledgeable and successful in using them to grow their businesses
- Build relationships with our Partners, understanding their needs and wants, and providing coaching and advising to help them achieve their goals
- Provide in-the-moment problem-solving, support, and education on our tools, technology, and services
- Work closely with a dedicated and successful team to ensure seamless communication and collaboration
- Continuously learn and adapt to new technologies, tools, and services to stay ahead of the curve
What We Look For:
* Emotionally intelligent and empathetic, with excellent interpersonal and communication skills
- Curious and passionate about learning, with a growth mindset and a desire to continuously improve
- Stellar written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner
- Exceptional education and customer service mentality, with a focus on delivering exceptional experiences for our Partners
- Outstanding listening skills, with the ability to synthesize information and recommend solutions
- Ability to build relationships and understand Partner's needs and wants
- Excellent problem-solving skills, with the ability to think critically and creatively
- A team-oriented, collaborative nature, with a willingness to work collaboratively with others to achieve shared goals
- Proficient with technology, and willing to master new tools and systems
- Ability to multi-task and adapt in a fast-paced, changing environment
What We Offer:
* A dynamic and supportive work environment that promotes continual learning and internal mobility
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- A competitive salary range of $41,000 to $55,000, with opportunities for growth and advancement
- A commitment to fair, transparent pay and a culture that values diversity, equity, and inclusion
- A meeting-free Friday afternoon, allowing for more time for heads-down work and professional development
- Opportunities to work on high-impact projects and contribute to the success of our Partners and the education community
Why Join Us?
* Make a difference in the lives of college-level students and empower them to achieve their full potential
- Work with a talented and dedicated team that is passionate about education and learning
- Develop your skills and expertise in a dynamic and fast-paced environment
- Enjoy a comprehensive benefits package and competitive salary range
- Contribute to the success of our Partners and the education community
How to Apply:
If you're passionate about education and learning, and you're looking for a challenging and rewarding role that allows you to make a difference, we encourage you to apply. Please submit your resume and a cover letter that outlines your experience, skills, and qualifications for the role. We can't wait to hear from you! Apply Now! Apply for this job