Customer Success Manager
About The Role
Our Customer Success team is looking for a Customer Success Manager to join our fast-growing team supporting the Life Sciences industry and help shape the future of digital solutions in the chemistry, manufacturing and controls (CMC) space.
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with QbDVision’s products and services. You will serve as the liaison between QbDVision and key customer stakeholders, foster collaboration and drive strategic initiatives through proactive engagement.
What You'll Own
- Align with key customer stakeholders across various organizations in R&D, Operations and Manufacturing to drive successful business outcomes
- Partner with customers in evaluating how they manage their QbDVision investment and identify areas of improvement
- Promote awareness of the latest innovations QbDVision is releasing in the platform
- Regularly share best practices both internally and with customers
- Collaborate with cross-functional account team to drive account growth
Requirements
What You Need To Succeed
- 3+ years working in life sciences, software or consulting
- Strong analytical and problem solving skills
- Experience working with global pharmaceutical companies
- Customer-facing consulting experience
- Managed relationships with executive stakeholders
- Ability to travel up to 20%
Benefits
- Our people-first focus: Every company decision is made with you in mind. From our unlimited PTO to flexible work hours, we do our best to prioritize our people by empowering them to work (and live!) in the way that best suits their needs.
- Culture of teaching and learning: Growth is the bedrock of success, so we strive for it at every opportunity.
- Competitive compensation package: Keeping great talent means knowing someone’s value, and paying them for it. Our salaries, equity offerings, and bonuses reflect the A-players we hire.
- Health Insurance, Disability, Insurance, and Mental Health Services: You can’t bring your best self to work if you’re not feeling well. Our wellness offerings will help you get back in the saddle in no time!
- Hybrid Office Model: As a virtual company with teammates located around the world, you will have the option to work from home and/or to go into an office (if you are in one of our brick and mortar cities – Austin, Boston, and Dublin).
- Stipends: We offer our full-timers various stipends to promote professional growth and allow for success in one’s role. Making you better makes us better!