Experienced Full Stack Customer Support and Data Analyst - Google's Global Partnerships Team - $32/Hour
Join Google's Dynamic Global Partnerships Team as a Customer Support and Data Analyst
Are you a motivated and detail-oriented individual with a passion for customer support and data analysis? Do you want to be part of a global team that drives business growth and innovation? Look no further! Google is seeking an experienced Full Stack Customer Support and Data Analyst to join our Global Partnerships team. As a key member of this team, you will play a critical role in supporting publishers and driving business growth through our publisher business solutions and platform offerings.
About Google's Global Partnerships Team
Google's Global Partnerships team works with numerous partners to bring the best of Google to drive their business. Our team supports Google's product groups with fundamental partnerships to help research client experiences in advertising, Search, Colleague, Guides, Travel, Shopping, Payments, and more. We create product-enabling partnerships, go-to-market strategies, and hatch business growth for various products.
Job Summary
As a Full Stack Customer Support and Data Analyst on our Global Partnerships team, you will be responsible for supporting business clients via optimization, reporting, and troubleshooting. You will also contribute to the development and optimization of processes, internal tools, and products to drive efficiency and scale. This is a unique opportunity to work with a talented team and make a significant impact on Google's business growth.
Key Responsibilities
- Support business clients via optimization, reporting, and troubleshooting to drive business growth and publisher success.
- Maintain service levels by meeting or exceeding customer satisfaction, timeliness, and productivity goals.
- Support the execution and optimization of Google's automated business solutions and platform offerings.
- Provide consultation and technical support to the Worldwide Merchant group.
- Contribute to the development and optimization of processes, internal tools, and products to drive efficiency and scale.
- Collaborate with cross-functional teams to identify and prioritize business needs and develop solutions.
- Analyze data to identify trends and insights that inform business decisions and optimize processes.
Essential Qualifications
- Bachelor's degree or equivalent practical experience.
- 1 year of experience with account management, operations, project management, or a similar role.
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify insights.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Preferred Qualifications
- Experience with business solutions or ad serving platforms (e.g., Google Ad Manager, AdMob, DV360).
- Experience in streamlining operational processes (e.g., automation).
- Understanding of online advertising solutions (e.g., ad serving, business solutions) and key platforms and trends (e.g., desktop, mobile, video).
- Understanding of SQL.
- Experience working in a global or distributed team environment.
Skills and Competencies
- Strong data analysis and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong attention to detail and organizational skills.
- Ability to adapt to changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits
At Google, we believe in fostering a culture of innovation, collaboration, and continuous learning. As a member of our team, you will have access to:
- Mentorship programs with experienced professionals.
- Opportunities for professional growth and development within the tech industry.
- Competitive salary and benefits package.
- Access to cutting-edge technologies and tools.
- A dynamic and supportive work environment.
Work Environment and Company Culture
Google's development centers are vibrant spaces where ideas come to life. We believe in fostering a culture of creativity, collaboration, and continuous learning. Our teams work together to push the boundaries of what's possible in the world of technology.
Company Culture Highlights
- Diverse and inclusive work environment.
- Collaborative and dynamic work spaces.
- Opportunities for professional growth and development.
- Access to cutting-edge technologies and tools.
- Flexible work arrangements and benefits.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary ($32/hour).
- Benefits package, including health, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Opportunities for professional growth and development.
Equal Opportunity Employer
We are committed to diversity and inclusion. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Persuasive Conclusion
If you are a motivated and detail-oriented individual with a passion for customer support and data analysis, we encourage you to apply for this exciting opportunity. As a Full Stack Customer Support and Data Analyst on our Global Partnerships team, you will play a critical role in driving business growth and innovation. Join our team and make a significant impact on Google's business growth.