Experienced Full Stack Customer Service Representative – Power Industry Customer Support and Upselling

Are you a customer service professional with a passion for delivering exceptional experiences and driving sales growth? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? Look no further! We're seeking an experienced Full Stack Customer Service Representative to join our team at TelAffects, a leading provider of power solutions.

About Us

At TelAffects, we're committed to making a positive impact on our customers' lives. As a prominent power company, we're dedicated to providing reliable, efficient, and innovative solutions that meet the evolving needs of our customers. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Why Work at TelAffects?

* Work from Home: Enjoy the flexibility of working from the comfort of your own home, with a dedicated office space that meets our requirements.

• Competitive Compensation: Earn a competitive hourly rate of $14.00, plus bonuses and commissions, with opportunities for growth and advancement.
• Access to Daily Pay: Take advantage of our Daily Pay program, which allows you to access a portion of your earned wages prior to payday.
• Employee-Centric Culture: Join a positive and collaborative work environment where your voice is valued and your contributions are recognized.
• Fun and Supportive Team: Work with a team that's passionate about delivering exceptional customer experiences and supporting each other's growth and development.
• Proud to Represent a Prominent Power Company: Be part of a company that's been recognized as one of Central Florida's Top 25 Companies for Working Families.

Responsibilities

As a Full Stack Customer Service Representative, you'll be responsible for:

• Handling a high volume of calls from customers on behalf of our client, a prominent power company, to provide customer service support and upselling opportunities.
• Assisting customers with power outage issues, making payments, creating payment plans, or starting/ending service.
• Offering customers the opportunity to purchase programs for surge protection, home wiring, and water heater repairs.
• Meeting and exceeding sales targets, while maintaining a high level of customer satisfaction.
• Collaborating with internal teams to resolve customer issues and improve overall customer experience.
• Staying up-to-date with product knowledge and industry trends to provide informed solutions to customers.

Requirements

To be successful in this role, you'll need:

• Prior Experience: At least one year of experience working as an inbound customer service agent, with a proven track record of upselling and cross-selling.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage with customers in a professional and friendly manner.
• Technical Savvy: Ability to easily learn and navigate multiple screens and enter data while engaging in conversation with customers.
• Time Management Skills: Self-motivated and able to work independently, with a strong sense of time management and prioritization.
• Organizational Skills: Solid organizational skills, with attention to detail and the ability to multitask.
• Background Check and Drug Test: Eligible candidates must be able to pass a background check and drug test.

What We Offer

As a Full Stack Customer Service Representative at TelAffects, you'll enjoy:

• Competitive Compensation: Starting pay of $14.00 per hour, plus bonuses and commissions.
• Access to Daily Pay: Take advantage of our Daily Pay program, which allows you to access a portion of your earned wages prior to payday.
• Accrue Paid Time Off: Accrue up to 3 weeks of Paid Time Off after your first year of employment.
• Medical Coverage: Enjoy medical coverage, including health, dental, vision, life, and disability insurance after 90 days.
• Opportunities for Continuous Training and Growth: Stay up-to-date with industry trends and best practices, with opportunities for growth and advancement.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you! Apply now through our Hellohire process, and we'll send you a link to schedule your interview if you qualify. Job Type: Full-time Pay: $14.00 per hour Expected Hours: 40 per week Benefits: 401(k), dental insurance, health insurance, paid time off, vision insurance, work from home Experience Level: 1 year Shift: 10 hour shift, 8 hour shift, day shift, no nights Weekly Day Range: Monday to Friday Work Setting: Remote Education: High school or equivalent (required) Experience: Customer Service: 1 year (required), Upselling/Cross selling: 1 year (required) Work Location: Remote Apply for this job