Experienced RCO Customer Service Representative – Delivering Exceptional Patient Care and Experience in a Dynamic Healthcare Environment
At Radiology Forward, we're revolutionizing the way healthcare is delivered, and we're looking for talented individuals to join our team as a RCO Customer Service Representative. As a key member of our collaborative team, you'll have the opportunity to make a real difference in the lives of our patients, providers, payors, and regulators. With a strong focus on patient care, value, and access, we're committed to achieving the best clinical outcomes, and we're seeking a dedicated professional to help us achieve this vision.
About Radiology Forward
At Radiology Forward, we're a dynamic and forward-thinking organization that's dedicated to delivering the very best in patient care. With decades of expertise in the field of radiology, we're committed to staying at the forefront of medical technology and innovation. Our team is passionate about delivering quality, value, and access to healthcare, and we're seeking like-minded individuals to join us on this journey.
Join Our Team
As a RCO Customer Service Representative, you'll be part of a dedicated team of professionals who are committed to delivering exceptional patient care and experience. You'll have the opportunity to work in a fast-paced environment, where no two days are ever the same. With a strong focus on customer service, you'll be responsible for answering incoming patient phone calls and billing inquiries, responding to patient general inquiries, and resolving problems and concerns with accuracy and professionalism.
Key Responsibilities
As a RCO Customer Service Representative, your key responsibilities will include:
- Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm, and helpful manner.
- Responding to patient general inquiries, information updates, and billing questions while resolving problems and concerns with accuracy and professionalism.
- Updating patient demographics and insurance information as needed.
- Upon obtaining information to facilitate claim payment, entering necessary insurance data and re-filing claims with insurance companies.
- Reviewing patient accounts to determine why there is an outstanding balance and effectively explaining the details.
- Processing payments over the phone from patients.
- Negotiating payment arrangements with patients.
- Explaining insurance company's explanation of benefits (EOB).
Essential Qualifications
To be successful in this role, you'll need to possess the following essential qualifications:
- High School Diploma or GED.
- Experience working in a high-volume call center.
- Proficient computer skills, including the ability to type 30+ WPM.
- Knowledge of medical insurance processes, terminology, and explanation of benefits (EOB).
Preferred Qualifications
While not essential, the following qualifications would be highly desirable:
- Previous experience in a healthcare setting.
- Strong knowledge of medical billing and insurance processes.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Excellent customer service skills, with the ability to remain professional in all situations.
- High level of attention to detail, excellent organizational skills, and the ability to multitask.
- Ability to thrive in a fast-paced environment, with a knack for prioritizing work with a structured approach.
- Strong communication and interpersonal skills, with the ability to build rapport with patients, providers, and payors.
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
Career Growth Opportunities and Learning Benefits
At Radiology Forward, we're committed to the growth and development of our employees. As a RCO Customer Service Representative, you'll have the opportunity to:
- Participate in regular training and development programs, designed to enhance your skills and knowledge.
- Take on additional responsibilities and challenges, with the opportunity to advance your career.
- Work with a dynamic and supportive team, who are passionate about delivering exceptional patient care and experience.
- Enjoy a range of benefits, including competitive salary, comprehensive health insurance, and paid time off.
Work Environment and Company Culture
As a RCO Customer Service Representative, you'll work in a hybrid environment, combining remote work with time in our Remote office. Our team is passionate about delivering exceptional patient care and experience, and we're committed to creating a work environment that's supportive, inclusive, and fun. With a strong focus on teamwork and collaboration, we're seeking individuals who share our values and are committed to making a difference in the lives of our patients.
Compensation, Perks, and Benefits
As a RCO Customer Service Representative, you'll enjoy a competitive salary, ranging from $20.00 to $21.00 per hour. You'll also have access to a range of benefits, including comprehensive health insurance, paid time off, and opportunities for career growth and development.
Conclusion
If you're a motivated and dedicated individual who is passionate about delivering exceptional patient care and experience, we'd love to hear from you. As a RCO Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our patients, providers, payors, and regulators. With a strong focus on teamwork and collaboration, we're seeking individuals who share our values and are committed to making a difference in the world of healthcare. Apply today to join our team and start your journey with Radiology Forward! Apply for this job