Credentialing Manager

Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody:

• A bias towards action
• A capacity for self-direction
• Originality and creative instincts
• Courageous and bold thinking
• And the potential to achieve even more

If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you!

Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

Join the Lavender Team

We’re hiring a Credentialing Manager to lead our credentialing function and ensure timely, accurate onboarding of Psychiatric Nurse Practitioners (PMHNPs) across the United States.

This PH-based remote role is responsible for overseeing all credentialing and re-credentialing processes in compliance with payer, licensing, and accreditation standards (NCQA, CMS, Medicaid/Medicare, and state licensing boards). You’ll lead a small but high-performing team of Credentialing Coordinators, develop scalable workflows, and collaborate closely with our Billing, Recruiting, and Marketing teams to ensure seamless payer enrolment and provider onboarding.

The ideal candidate is a strategic thinker and proven team leader who understands the credentialing life cycle across multiple states and payers. You’re process-driven, organized, proactive, and comfortable driving continuous improvement in a growing startup environment.

What You’ll Be Doing

Lead the Credentialing Team

• Provide day-to-day leadership and coaching to the credentialing team, supporting workload prioritization, development, and performance
• Monitor individual and team output to ensure credentialing tasks are completed accurately and on schedule
• Create clarity on priorities, foster shared accountability, and help your team take pride in delivering high-quality work

Credentialing Operations

• Oversee the end-to-end credentialing and re-credentialing process for all PMHNPs, ensuring compliance with all state, payer, and accreditation requirements
• Ensure credentialing operations are efficient, timely, and scalable to support Lavender’s national expansion
• Partner with Billing to align credentialing with payer enrollment and avoid delays in reimbursement
• Collaborate with Recruiting and Onboarding teams to ensure clinicians are credentialed in advance of seeing clients
• Work with Marketing to communicate new payer partnerships internally and externally
• Review and maintain payer contracts and reimbursement rates, negotiating favorable terms where appropriate

Credentialing Strategy & Growth

• Continuously assess credentialing systems and workflows to improve quality, efficiency, and compliance
• Evaluate new payer networks and credentialing opportunities to expand access to care
• Build and leverage strong payer relationships to improve reimbursement rates and streamline enrollment
• Support strategic growth initiatives by ensuring credentialing is prepared to support expansion into new states or services

What Success Looks Like

• Credentialing files are accurate, compliant, and submitted on schedule
• New NPs are fully credentialed and able to see clients on time
• Payer enrollments are completed efficiently, minimizing revenue delays
• New payer relationships are established with favorable reimbursement rates
• Stakeholders across Billing, Recruiting, and Leadership feel supported and informed
• Geographic expansions are anticipated and executed smoothly from a credentialing perspective

What You Bring

• 5+ years of experience in healthcare credentialing, including 3+ years in a leadership role
• Deep understanding of commercial, Medicare, and Medicaid credentialing requirements
• Experience credentialing providers across multiple U.S. states, preferably advanced practice providers
• Familiarity with payer enrolment processes and how credentialing ties into billing workflows
• Experience negotiating payer contracts and reimbursement rates
• Prior involvement in building or managing delegated credentialing programs (preferred)
• Strong knowledge of NCQA, CMS, and other regulatory and compliance standards
• Ability to design efficient processes, manage a high-performing team, and identify opportunities for improvement
• Excellent written and verbal communication skills, including the ability to collaborate across functions and serve as a key point of contact
• Detail-oriented, solution-focused, and self-motivated with a passion for driving impact

Why You Should Join Lavender

• Work for a mission-driven company transforming access to mental health care
• Remote-first work environment
• A supportive, values-driven team committed to kindness and excellence
• An inclusive culture that celebrates collaboration and curiosity
• In-person team meetups
• Competitive compensation

To Learn More Visit our careers page at: https://www.joinlavender.com/careers

Bring Your Whole Self to Work Lavender is committed to building a workplace where everyone can thrive. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status.

If you require accommodation during the recruitment process, please contact: [email protected].

Originally posted on Himalayas