User Experience Manager

Role Description

This role involves leading the UX strategy and managing a high-performing UX team to enhance member experience.

• Define and drive UX strategy
• Manage UX team capacity, prioritizing projects to align with critical initiatives
• Guide and mentor UX team on best practices and emerging trends
• Monitor and share the impact of UX efforts on the member experience
• Build and streamline UX research processes
• Plan and conduct design sprints and workshops in collaboration with Consumer Experience and Digital Design teams
• Collaborate with cross-functional teams to ensure best-in-class user experience

Qualifications

• Bachelor's Degree or equivalent work experience required
• 7 years of experience in strategic planning for digital experiences with demonstrated skills in relationship building, negotiation, and conflict resolution
• 5 years of experience in digital design research, usability, and accessibility
• 5 years of leadership experience managing multiple, cross-functional teams
• 1 year of experience driving complex projects from start to finish
• 1 year of experience in project management, statistical analysis, and continuous improvement methods

Requirements

• Ability to quickly take complex technical subjects and distill them into user-friendly presentations and digital communications
• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Must be a team player, be organized, and have the ability to handle multiple projects
• Excellent oral and written communication skills

Benefits

• Opportunity to shape digital UX vision while partnering with strategy, product, and development teams
• Mentorship of a high-performing UX team
• Application of design thinking to uncover opportunities
• Translation of research insights into meaningful outcomes