Security Officer - Oglethorpe Mall – Amazon Store

Job Overview

The role involves providing a security presence as defined by post instructions, and building cooperative relationships with clients, law enforcement, and fire services. Security staff must remain vigilant and aware of their environment, observing and documenting activities within their designated area. Maintaining a professional demeanor and offering exceptional customer service is imperative.

Core Responsibilities

• Managing entrance points and regulating pedestrian and vehicular traffic.
• Conducting perimeter and building patrols.
• Escorting individuals and materials.
• Evaluating security threats and fire risks.
• Completing special tasks as assigned.

Duties

• Punctually reporting to duty in complete uniform.
• Projecting a professional appearance, interacting with customers, visitors, and staff in a courteous manner.
• Staying informed of updates to instructions and relevant information shared by the organization.
• Patrolling designated areas or maintaining a position to observe and report any suspicious behavior or incidents.
• Continuously monitoring surveillance or other equipment as per guidelines.
• Being well-versed in emergency policies and procedures, ready to react to alarms and incidents.
• Completing all necessary records such as Daily Activity Reports and Incident Reports.
• Recommending improvements to management for enhanced safety and loss prevention.
• Familiarity with life safety systems, fire alarms, CCTV, and other relevant tools for effective task execution. Ensuring safe operation of lifts and access doors and knowing responsible contractor personnel for the upkeep.
• Adhering to training outlines and following compliance standards set by relevant agencies.
• Maintaining communication with the Security Supervisor about new issues or potential changes.

Required Competencies

• Integrity, vigilance, and discipline in safeguarding property and ensuring the security of both employees and clients.
• Persistent attention and alertness.
• High-level customer service performance, aligning with company values.
• Proficiency in managing multiple tasks effectively.
• Ability to be an adaptable team player and respond to directives.
• Operating with urgency where necessary.
• Strong skills in verbal and written communication.

This position description generally reflects the scope and level of work performed and is not meant to cover every specific duty. The organization retains the right to adjust duties as it sees fit, and tasks not specifically listed may be assigned.