Experienced Manager, Global Accounts - Leading High-Performing Teams in Online Employment Marketplace

Unlock Your Career Potential at ZipRecruiter

ZipRecruiter is revolutionizing the way people find their next great opportunity. As a leading online employment marketplace, we're powered by AI-driven smart matching technology that connects millions of businesses and job seekers worldwide. Our innovative mobile, web, and email services, along with strategic partnerships with top job boards, have made us the go-to platform for recruitment advertising.

We're now seeking an exceptional Manager to lead our Global Accounts team to new heights. As a seasoned professional with a proven track record in sales management and account management, you'll play a pivotal role in driving business growth, customer satisfaction, and team success.

About Us

At ZipRecruiter, we pride ourselves on our hybrid work environment that fosters work-life balance and flexibility. Most US-based positions can be performed remotely, giving you the freedom to work from anywhere. Our company culture is built on a foundation of innovation, collaboration, and inclusivity, making us an exciting and dynamic place to grow your career.

Job Summary

We're looking for a passionate and experienced Manager to lead our Global Accounts team. Reporting to the Director of Enterprise Account Management, you'll be responsible for managing a high-performing team that owns the customer lifecycle and ensures a seamless customer journey. Your expertise will drive business growth, improve customer satisfaction, and increase revenue.

Key Responsibilities

• Lead and coach the Global Accounts team to achieve exceptional results
• Collaborate with the Enterprise Account Management team to hit and exceed quarterly goals
• Manage a team that delivers a seamless customer journey and owns the customer lifecycle
• Provide weekly reporting and forecasts to inform business decisions
• Conduct weekly coaching sessions with team members to drive positive change and retain top performers
• Establish and document processes to improve customer satisfaction, client retention, and revenue growth
• Coordinate with multiple internal teams to implement new policies and procedures
• Roll out sales business rules, practices, and policies consistently across your team
• Work with upper management to identify, organize, and execute training regimens for new hires and ongoing training
• Manage change, course correct, and respond to business problems effectively
• Inspire, mentor, and grow members of the Global Accounts team
• Travel up to 25% to support business needs

Essential Qualifications

To succeed in this role, you'll need:

• 5+ years of Account Management experience, managing large and complex client relationships
• 5+ years of Sales Management experience, leading high-performing teams
• Demonstrated experience forecasting revenue and managing sales performance
• Proven track record as a thought leader and subject matter expert in your field
• Experience using Salesforce.com to manage customer relationships and sales performance
• Excellent communication, organizational, and time management skills
• A professional with a high level of integrity, representing the company in a professional manner
• Detail-oriented, organized, and expert in time management

Preferred Qualifications

To stand out in this role, you'll ideally have:

• Experience selling Recruitment Advertising and/or familiarity with performance-based advertising products
• Knowledge of Google Suite and its applications
• A proven history of leading an Account Management team to overachieve quota in a fast-paced environment

What We Offer

At ZipRecruiter, we offer a comprehensive benefits package that includes:

• A competitive salary ($130,000+ per year)
• A generous bonus plan to reward your performance
• An employer-matched 401(k) plan to support your financial future
• A competitive benefits package that includes medical, financial, and other benefits
• Attractive paid time off policy with an open/flexible vacation policy
• Opportunities for advancement and career growth
• A fun and dynamic work environment that values work-life balance

Career Growth Opportunities

At ZipRecruiter, we're committed to helping you grow your career. As a Manager, Global Accounts, you'll have opportunities to develop your skills and expertise in sales management, account management, and leadership. You'll work closely with our leadership team to drive business growth and innovation, and you'll have access to training and development programs to support your career advancement.

Why Join Us?

If you're a motivated and experienced professional looking to make a real impact in the online employment marketplace, we want to hear from you. At ZipRecruiter, we're passionate about connecting people to their next great opportunity, and we're looking for talented individuals to join our team.

As an equal opportunity employer, we provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetics.

Ready to Apply?

If you're ready to take your career to the next level, we encourage you to apply now. We're excited to review your application and discuss how you can contribute to our team's success.

ZipRecruiter is proud to be an equal opportunity employer. For information about our collection and processing of job applicant personal data, please see our Privacy Notice.