Network Data Center Team Manager - Remote Leadership Role in IT Infrastructure and Operations

Join the Future of IT Leadership with Highmark Health

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses. We are seeking an exceptional leader to join our team as a Network Data Center Team Manager. This is a fully remote role, offering you the flexibility to work from anywhere while being part of a dynamic and innovative organization.

Job Summary

As a Network Data Center Team Manager, you will play a crucial role in leading and managing a team in an information technology discipline such as application support, computing services, storage systems, desktop services, email messaging, networking, Sharepoint administration, or telecommunications. You will provide leadership through coaching, planning, and managing work activities by assessing critical path and priorities. Reporting to an IT Manager, you will take on day-to-day accountability of the technology service, leveraging people, price, process, partners, and the platform to deliver services at or below market price.

Key Responsibilities

• Lead and manage a team of IT professionals, providing guidance, coaching, and development opportunities to ensure high-performance and career growth.
• Plan, organize, staff, direct, and control the day-to-day operations of the department, developing and implementing policies and programs as necessary.
• Ensure reliability and resiliency of IT services, putting measures/metrics/alerts in place to prevent downtime and quickly restore services in case of interruptions.
• Perform project management activities, including impact analysis, management of cost, schedules, and risk, and manage stakeholder expectations.
• Involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
• Develop and implement policies and programs to improve IT services, reduce costs, and enhance customer satisfaction.
• Manage budgetary responsibilities and make financial decisions to ensure effective use of resources.
• Collaborate with internal stakeholders, partners, and vendors to ensure seamless delivery of IT services.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma/GED required; 10 years of relevant experience can substitute for a degree.
• Minimum 3-5 years of experience with multiple computer operating systems.
• 3-5 years of experience in End User Computing, Engineering, IT Infrastructure, Networking, Telecommunications, or Operations.
• 3-5 years of experience supervising people, managing pricing, processes, or partners.
• Proficiency in productivity tools such as Excel, Word, PowerPoint, etc.

Preferred Qualifications:

• Bachelor's Degree in Information Technology Management or Computer Science.
• Experience with Cisco Equipment, DNS, Cloud Services, WAN, Internet, Stealth Watch.
• 3-5 years of experience negotiating contracts and/or managing conflict.
• Working knowledge of information technology infrastructure library (ITIL) best practices related to configuration, change, incident, problem, and service level management.
• Microsoft or Cisco Certification.

Skills and Competencies

• Strong leadership and management skills, with the ability to inspire and motivate a team.
• Excellent communication, interpersonal, and customer service skills.
• Ability to quickly identify and provide recommendations on issues.
• Strong organizational and time management skills, with the ability to multi-task and reprioritize.
• Proficiency in a variety of software applications.
• Experience in team building, facilitation, negotiation, and conflict resolution.

Career Growth Opportunities and Learning Benefits

At Highmark Health, we are committed to the growth and development of our employees. As a Network Data Center Team Manager, you will have opportunities to:

• Develop your leadership and management skills through our comprehensive training programs.
• Advance your technical skills through our cutting-edge technology and innovative projects.
• Collaborate with a talented team of professionals who are passionate about delivering exceptional IT services.
• Contribute to the strategic direction of our organization and make a meaningful impact on our customers.

Work Environment and Company Culture

Highmark Health is a dynamic and innovative organization that values its employees and offers a supportive work environment. As a remote employee, you will have the flexibility to work from anywhere while being part of a team that is passionate about delivering exceptional IT services. Our company culture is built on:

• Diversity, equity, and inclusion, with a commitment to creating a workplace that is inclusive and respectful of all employees.
• Collaboration and teamwork, with a focus on building strong relationships and partnerships.
• Innovation and creativity, with a willingness to take calculated risks and try new approaches.
• Customer-centricity, with a focus on delivering exceptional services and experiences.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• A competitive salary range of $78,900 - $146,000 per year, depending on experience and qualifications.
• A range of benefits, including health insurance, retirement savings, and paid time off.
• Opportunities for professional growth and development.
• A flexible work environment, with the ability to work from anywhere.

Conclusion

If you are a motivated and experienced IT leader looking for a new challenge, we encourage you to apply for this exciting opportunity as a Network Data Center Team Manager. As a remote employee, you will have the flexibility to work from anywhere while being part of a dynamic and innovative organization. We offer a comprehensive compensation package, opportunities for professional growth and development, and a supportive work environment. Apply today and join our team of exceptional professionals!

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