Experienced Full Stack Senior Product Support Specialist – Client Success & Innovation at Blithequark
Join the Blithequark Team: Where Innovation Meets Client Success
Blithequark is a pioneering company that's revolutionizing the way businesses interact with their clients. We're on a mission to create a world-class client experience, and we're looking for talented individuals like you to join our team. As a Senior Product Support Specialist at Blithequark, you'll be at the forefront of client success, driving innovation, and delivering exceptional results.
About Us
At Blithequark, we're passionate about empowering businesses to succeed. Our company values are built around being Client Fixated, Be a Pioneer, Zero Show, and Relax. We believe that by putting our clients at the center of everything we do, we can create a truly exceptional experience that sets us apart from the competition.
Job Summary
We're seeking a highly skilled and motivated Senior Product Support Specialist to join our client support team. As a Senior Product Support Specialist, you'll work closely with our clients to address how-to questions, resolve issues, and provide expert guidance on our platform. You'll be a key player in delivering a "human-first" experience that exceeds our clients' expectations.
Key Responsibilities:
- Collaborate with clients to respond to how-to questions and resolve issues on our platform
- Deliver a "human-first" experience through voice and written interactions across chat, email, phone, and our proprietary tools
- Become a subject matter expert on our products, both from a technical and client use-case perspective
- Proactively seek opportunities to help clients maximize their value from our platform, identifying better ways to work smarter and delight clients
- Partner with leadership to increase organizational efficiencies, sharing feedback and insights to drive client value higher
- Collaborate with cross-functional teams, including Sales, Onboarding, Account Management, and Maintenance, to increase client engagement and drive long-term retention
What We Look for in a Candidate
We're looking for individuals who embody our company values and possess the skills and experience necessary to excel in this role. Here are the essential qualifications:
Essential Qualifications:
- Bachelor's degree in a related field
- 2+ years of experience providing SaaS client support to businesses with a proven track record of impacting client success
- Demonstrated experience supporting multiple online software or SaaS products, or IT experience
- Experience building best practices focused on support quality and efficiencies, potentially as an Subject Matter Expert (SME), Mentor, or Leader
- Ability to work independently and through uncertainty while contributing to a dynamic environment
- Excellent communication and prioritization skills, with the ability to focus on high-impact tasks
Preferred Qualifications:
- Familiarity with fundamental web technologies (e.g., HTML, CSS, JSON, JavaScript)
- Experience working with multiple support systems (e.g., Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Radio, Salesforce, Twilio)
What We Offer
At Blithequark, we're committed to providing an exceptional employee experience. Here are some of the benefits and perks you can expect:
Compensation and Benefits:
- $25/hour salary
- 401k Retirement plan
- Comprehensive medical, dental, vision, and parental leave benefits
- Open and transparent culture
- Opportunities for career growth and advancement
Perks and Amenities:
- On-site gym at our HQ with local professional trainers
- Bi-weekly free lunch nearby in the office, monthly Blithequark credit for remote employees
- Unlimited PTO (with flexible scheduling and collaboration with your manager and team)
- Lots of swag and fun team-building activities
Why Join Blithequark?
At Blithequark, we're passionate about creating a world-class client experience. We believe that by empowering our clients to succeed, we can drive innovation and growth. As a Senior Product Support Specialist, you'll be at the forefront of this mission, working closely with our clients to deliver exceptional results.
If you're a motivated and talented individual who's passionate about client success, we want to hear from you. Join our team today and be part of a dynamic and innovative company that's shaping the future of client experience.