Experienced Business (B2B) Customer Service Support Representative – Remote Opportunity at blithequark

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than this exciting opportunity to join blithequark as a Business (B2B) Customer Service Support Representative. As a key member of our team, you will play a vital role in providing top-notch support to our business customers, leveraging your exceptional communication skills, attention to detail, and adaptability to drive customer satisfaction and loyalty.

About blithequark

blithequark is a leading innovator in the wireless industry, dedicated to revolutionizing the way people connect and communicate. Our team of talented, interactive, and responsible individuals is passionate about helping others and making a meaningful impact. As a remote employee, you will be part of a collaborative and inclusive environment that values work-life balance, professional growth, and community involvement.

Job Summary

As a Business (B2B) Customer Service Support Representative, you will be responsible for interacting with business customers via phone and email to assist with their wireless products and services. You will act as a liaison between customers, business representatives, and blithequark support paths to resolve credit, customer service, and billing concerns. Your exceptional communication skills, attention to detail, and adaptability will enable you to provide seamless support, ensuring customer satisfaction and loyalty.

Key Responsibilities

* Confer with businesses by telephone and email to provide information about products and services, addressing their inquiries, complaints, or comments.

• Maintain accurate records of business interactions or transactions with assigned B2B Representatives, documenting details of inquiries, complaints, or comments, as well as actions taken.
• Process service requests through appropriate blithequark channels to facilitate timely reconciliation, ensuring correct authorization is received, recorded, and saved on all requests.
• Conduct account analysis and reviews, proposing solutions to optimize customer experience.
• Follow up with businesses to document their experience with service, ensuring customer satisfaction and loyalty.
• Collaborate with blithequark B2B Representatives to align with customer needs, providing optimal care and support.
• Utilize daily Microsoft Office applications, including Word, Excel, Salesforce, and spreadsheets, with extensive and accurate typing required.

Essential Qualifications

* High School diploma or equivalent experience required.

• Proficient in Microsoft Office and basic computer skills.
• Experience with face-to-face or telephone sales preferred.
• Experience with customer service over the phone preferred.
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Attention to detail: Taking responsibility for a thorough and detailed method of working.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Preferred Qualifications

* Bachelor's degree in Business Administration, Marketing, or related field.

• Experience in a customer-facing role, preferably in the wireless industry.
• Proficiency in Salesforce and other CRM systems.
• Strong analytical and problem-solving skills.

What We Offer

* Competitive base pay of $18/hour.

• Comprehensive health, vision, and dental insurance.
• 401(k) matching program.
• Health and Wellness Program.
• Discount on blithequark services.
• Employee Assistance Program.
• Onsite gym and walking trail.

Schedule

This is a full-time position, with our department open from 8:00 a.m. to 6:00 p.m., Monday through Friday. Days and hours of work are dependent on schedule availability and business needs.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding opportunity, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Apply Now! Apply for this job