Experienced Customer Service Administrator – Remote Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading home improvement company that's revolutionizing the industry with innovative solutions and a commitment to excellence. At blithequark, we're not just building homes – we're building relationships. Our team of dedicated professionals is driven by a shared vision of making a difference in the lives of our customers and employees alike. As a Customer Service Administrator, you'll play a vital role in delivering world-class service to our clients, ensuring their needs are met, and exceeding their expectations.
About blithequark
blithequark is a dynamic and growing company that's dominating the home improvement industry. With a strong presence in the U.S. and Canada, we're committed to innovation, customer satisfaction, and employee growth. Our team is diverse, strong, and passionate about making a difference. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions.
Our Culture
At blithequark, we're focused on growth, innovation, and customer satisfaction. We're committed to:
- Innovating, Always: We're dedicated to providing cutting-edge solutions for our employees and customers.
- Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do.
- Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment.
- Supporting Our Communities: We strive to give back to the communities that our customers and employees call home.
What We Offer
As a Customer Service Administrator at blithequark, you'll enjoy a comprehensive benefits package, including:
Industry-leading compensation package
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Fully paid Medical, Dental, and Vision benefits after 90 days
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401k Savings Plan
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Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
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Childcare benefits to support families
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Endless opportunity for growth and advancement
Other Perks You Need to Know About
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Employee assistance program
– get 24/7 support in areas including legal, financial planning, and counseling.
Employee discount marketplace
– enjoy discounts on thousands of products, from cars to local attractions.
Gym membership compensation
– your insurance will help cover the cost of your gym membership!
Groups like Vet Connect & the Women's Committee
to help you get involved and to provide resources for your success.
Responsibilities
As a Customer Service Administrator, you'll be responsible for:
- Handling customer inbound and outbound calls, primarily with clients post-sale, but also general company questions for internal and external customers.
- Scheduling customer service calls and other customer service activities as needed.
- Reviewing completed service tickets from the field for quality assurance.
- Answering and resolving any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
- Acting as a liaison and corporate contact for blithequark installation and service teams at the local office in your region.
- Being enthusiastic, adaptable, and patient, as well as highly detail-oriented and data-efficient.
Requirements
To be successful in this role, you'll need:
High School Diploma or equivalent
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At least (1) year of Customer Service Experience
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At least (1) year previous office or administrative experience
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Computer and keyboard proficient, job duties performed are essentially paperless
* Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball" * Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality * Apply active listening skills through the ability to comprehend information presented and respond thoughtfully * Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion * Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional * Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection * Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction * Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization * Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions * Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
Preferred Knowledge, Skills, Abilities or Certifications
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Ability to type at least 50 words per minute (wpm)
* Highly organized, with strong time management skills and the ability to be resourceful when necessary
Travel Requirements
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No travel required
Overtime/Additional Hours Requirements
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No overtime required
Physical Requirements
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Normal Office Environment
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Indoor work in a climate-controlled environment
* Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Diversity and Inclusion Statement
blithequark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
blithequark will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). If you're passionate about delivering exceptional customer service and are looking for a dynamic and growth-oriented company to join, we invite you to apply for this exciting opportunity at blithequark. Apply for this job