Job Title: Customer Service Representative – Join the Blithequark Team and Deliver Exceptional Customer Experiences
Job Description:
About Blithequark
At Blithequark, we're a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're proud to offer a range of benefits that make us stand out from the rest, including:- Paid Training to help you develop the skills you need to succeed
- Competitive Wages that reflect your value to our team
- Full Benefits, including medical, dental, vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your physical and mental well-being
Teleperformance and You
At Blithequark, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Service Representative, you'll be a key contributor to our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. We believe that our employees are our greatest asset, and we're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We're also dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued.Did You Know?
Our Chief Client Officer started her career at Blithequark as an agent and advanced to the pinnacle of the company. At Blithequark, the sky is the limit!Responsibilities
As a Customer Service Representative, your responsibilities will include:- Handling and carefully responding to all customer inquiries
- Providing excellent customer service through active listening
- Working with confidential customer information and treating it sensitively
- Aiming to resolve issues on the first call by being proactive
- Appropriately communicating with customers
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:- Ability to work remotely in a virtual team environment
- 6 months of customer service experience (preferred)
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you'll need:- Internet Connection Requirements:
- Minimum subscribed download rate equal to or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace