Experienced Business Dealer Chat Agent – Global Automotive Sales and Customer Service Expert (100% Remote)
Are you a customer service enthusiast with a passion for sales and marketing? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team of talented Business Dealer Chat Agents, where you'll play a critical role in supporting our expansive network of international dealership clients and delivering exceptional customer experiences that drive revenue growth.
About blithequark
At blithequark, we're revolutionizing the way dealerships connect with customers and drive sales. Our innovative approach combines cutting-edge technology with a deep understanding of the automotive industry, allowing us to provide unparalleled support to our clients and their customers. As a Business Dealer Chat Agent, you'll be part of a talented team that's dedicated to delivering exceptional results and exceeding customer expectations.
Key Responsibilities/Accountabilities
As a Business Dealer Chat Agent, you'll be responsible for representing dealerships across the national and global market via webchat, email, and various digital communication mediums. Your primary goal will be to convert in-market vehicle sales and services customers into dealership leads, while meeting department KPIs and goals. To achieve this, you'll need to be an expert in the product line, promotions, and dealership operations, and be able to provide consultative assistance to customers with their vehicle purchase process. Some of your key responsibilities will include:
- Representing dealerships across the national and global market via webchat, email, and various digital communication mediums
- Converting in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
- Serving as an expert in the product line, promotions, and dealership operations
- Utilizing web chat software to provide consultative assistance to customers with their vehicle purchase process
- Continuously aiming to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer and make their buying experience better
- Being a goodwill ambassador for the company by courteous treatment of all customers
- Providing exceptional service to all internal and external customers
- Promoting sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
- Effectively building rapport with customers, dealers, and all team members
- Participating in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
- Effectively and accurately documenting customer interaction
- Efficiently managing concurrent activities
Job Requirements
To succeed in this role, you'll need to possess a unique blend of skills and qualifications. Here are some of the key requirements:
- 1-2 years of experience in a customer service-related profession
- Journalism/Creative Writing experience preferred
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication skills
- A positive self-starter with a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and a strong attention to detail
- Bachelor's degree required
Skills and Competencies
To excel as a Business Dealer Chat Agent, you'll need to possess a range of skills and competencies, including:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Strong typing and computer navigation skills
- Ability to multitask and manage concurrent activities
- Excellent customer service skills
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Strong reading comprehension and written communication skills
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Business Dealer Chat Agent, you'll have access to a range of training and development opportunities, including:
- Ongoing training and development programs to help you improve your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- Access to the latest technology and tools to help you succeed in your role
Work Environment and Company Culture
At blithequark, we're proud of our positive and supportive company culture. Our team is passionate about delivering exceptional results and exceeding customer expectations, and we're committed to creating a work environment that's inclusive, diverse, and supportive. As a Business Dealer Chat Agent, you'll be part of a talented team that's dedicated to making a difference in the automotive industry.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $40,000 - $60,000 per year, depending on experience
- Ongoing training and development opportunities
- A comprehensive benefits package, including health insurance, dental insurance, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- A flexible work environment that allows you to work from home
How to Apply
If you're a motivated and customer-focused individual with a passion for sales and marketing, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job