Entry Level Customer Service Representative - Days/Nights/Weekends at blithequark
Are you looking for a career that not only offers a competitive salary and benefits but also provides a sense of purpose and fulfillment? Do you want to be part of an organization that values diversity, inclusion, and employee growth? Look no further than blithequark, a national award-winning non-profit organization dedicated to providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. As an Entry Level Customer Service Representative at blithequark, you will be part of a dynamic team that is passionate about making a difference in the lives of others. You will have the opportunity to work in a fast-paced call center environment, providing exceptional customer service to clients while using your computer to answer general questions about policies, practices, procedures, and other information.
About blithequark
blithequark is a nonprofit community vocational rehabilitation organization that values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We are committed to collaboration, effective resource management, and innovative approaches to achieve world-class excellence.
Our Culture
At blithequark, we pride ourselves on having a great culture that fosters a respectful, collaborative, and fun work environment. We encourage our employees to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture supports our mission by encouraging flexibility, health, and wellness. We offer benefits such as generous PTO policies, modern facilities, pet-friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.
Responsibilities and Requirements
As an Entry Level Customer Service Representative, you will be responsible for:
- Promoting blithequark's vision, values, and services to all customers and maintaining organization-wide quality standards
- Following established policies and procedures to respond and route calls, timely, and while providing superior customer service
- Gathering and logging information after determining customers' needs; accessing knowledge base per customer request for information, applying problem-solving skills, and resolving inquiries/requests effectively and accurately
- Verifying and recording demographic data and escalating customer issues as appropriate while serving a courteous and professional manner
- Maintaining flexibility in work hours and shifts
- Accepting other jobs/duties as assigned
Requirements
* High School Diploma or GED
- At least 18 years of age
- U.S. Citizen
- Call center experience preferred
- Proficient in English (written and verbal)
- Basic computer skills (typing, reading comprehension)
- Weekend and second shift availability
What We Offer
* Competitive salary of $18.00 per hour plus a Health & Welfare Benefit
- Opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained
- $1 increase for every hour worked after 6:00pm Monday - Friday
- Sign-on bonus of $350 after training
- Flexible work arrangements, including part-time and full-time shifts
- Opportunities for career growth and advancement
- Comprehensive benefits package, including health, dental, and vision insurance
- Generous PTO policies
- Modern facilities and pet-friendly work sites
- Free fruit, fitness classes, and massages available for purchase
Security Clearance
Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.
Work Environment
Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. We provide equal opportunities and do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about blithequark and to submit your application. Apply Job!
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application, please contact us at [insert contact information]. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Apply for this job