Area Trainer - Austin

About the position

Responsibilities

• Delivers seasonal territory objectives, priorities, and goals (seasonal launches, new account openings, and special events).
• Executes seasonal education plan in stores. Owns preparation and follow-up.
• Ensures strong follow-up action plans for all training moments.
• Works in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education.
• Provides feedback on counter team, sales team and brand expert performance.
• Implements all Charlotte Tilbury education and training initiatives to achieve desired business results.
• Monitors training needs of assigned market to plan and lead all trainings.
• Responsible for educating retail accounts and brand experts to improve sell through & sales volume.
• Builds strong relationships with store teams to ensure optimum brand partnership and awareness.
• Drives social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.).
• Drives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting.
• Leads by example in the execution of all KPIs, service, sales, professionalism and personal image.
• Assesses and communicates the effectiveness on training initiatives to Regional Education Manager.
• Evaluates training needs and conducts in-store support and in-store trainings based on the needs of the business.
• Creates and maintains an atmosphere in store geared to achieving sales goals.
• Ensures staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards.
• Observes and provides collaborative, hands on feedback to teams on makeup ability, service and selling skills.
• Oversees and conducts certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume.
• Ensures lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique.
• Follows up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results.
• Assists field team in implementing measures to reduce and minimize staff turnover.
• Ensures the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms.
• Responsible in reporting and maintaining personal and training budget within fiscal year.

Requirements

• An ability to lead and provide guidance to a set team while managing multiple priorities.
• A proven history in adult learning and instructional training.
• Ability to travel 75%.
• Ability to travel to New York Fashion Week twice a year.
• Must be able to create winning partnerships with retailers.
• Advanced customer service, artistry, social media, and public speaking skills.
• Experience with multiple retailers, including Nordstrom and Sephora.
• Ability to manage and lead high-volume activity.
• Ability to work independently with integrity and efficiently in a fast-paced environment.
• Intermediate skills in MS Office, including MS Word, Excel, and Outlook.
• Excellent communicator, both written and oral.

Benefits

• Generous staff discount to use on all products
• Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

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