Care Navigator - Remote Schedule Available - Behavioral Health Industry - Customer Service and Patient Care Coordination

Join Our Purpose-Driven Community as a Care Navigator

At Rosecrance Health Network, we're dedicated to empowering individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. With a legacy spanning over a century, we're a leader in behavioral health services. We're now seeking a caring and detail-oriented Care Navigator to join our team, ensuring seamless connections between potential clients and our services. This is a full-time position with a competitive salary and comprehensive benefits package, offering a remote schedule option for qualified candidates.

Position Purpose

As a Care Navigator, you will play a vital role in our organization, connecting potential clients to the correct Rosecrance services and resources. You will perform various duties, including customer service, client intake, and coordination with our team members. This position requires excellent communication skills, empathy, and a strong ability to navigate complex situations.

Key Responsibilities:

• Customer Service and Client Intake: Answer incoming calls from the main line, greet callers, obtain and provide information through a set of predetermined questions, transfer calls to appropriate parties, and/or take messages.
• Client Connection and Coordination: Open new client inquiries in our system, connect with the proper Access department or front desk, and ensure timely follow-up.
• Fax and Document Management: Handle incoming faxes, scan and distribute documents to the proper staff or department, and maintain accurate records.
• Team Collaboration: Work closely with the Access team to ensure calls for service are answered promptly and professionally, and participate in team meetings and activities as assigned.
• Compliance and Code of Conduct: Uphold the Rosecrance Code of Conduct, adhere to our mission, vision, and values, and make decisions that align with our organizational framework.
• Customer Service Excellence: Demonstrate strong customer service skills, incorporating the 5 tenets of the Rosecrance Way into daily practices and interactions with stakeholders.

Requirements and Qualifications

Essential Qualifications:

• Education: High school diploma or GED, or an equivalent combination of education, training, and experience.
• Experience: Minimum of one year of previous switchboard experience or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Customer Service Experience: General customer service and switchboard experience are preferred.
• Addiction Treatment Knowledge: Working knowledge of addiction treatment is beneficial.

Skills and Competencies

To succeed as a Care Navigator, you should possess:

• Excellent Communication Skills: Ability to effectively interact with callers, team members, and stakeholders.
• Empathy and Compassion: Strong emotional intelligence and ability to provide empathetic support to clients and families.
• Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
• Technical Skills: Familiarity with software applications, including our client management system.

Career Growth Opportunities and Learning Benefits

At Rosecrance, we're committed to providing careers that make a difference in the lives of our clients and employees. As a Care Navigator, you'll have opportunities to:

• Professional Development: Participate in training and development programs to enhance your skills and knowledge.
• Career Advancement: Explore opportunities for career growth and advancement within our organization.
• Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.

Work Environment and Company Culture

At Rosecrance, we prioritize:

• Drug-Free Environment: We maintain a zero-tolerance policy for drug use, ensuring a safe and healthy work environment.
• Diversity and Inclusion: We value diversity and inclusion, promoting a culture of respect and empathy.
• Purpose-Driven Community: We foster a community of champions, dedicated to making a positive impact in the lives of our clients and families.

Compensation and Benefits

We offer a competitive salary and comprehensive benefits package, including:

• Starting Pay: $19.21 per hour (based on education, experience, and credentials).
• Medical, Dental, and Vision Insurance: Multiple plan options to meet your needs.
• 401(k) Plan: Employer match and discretionary employer contribution.
• Paid Time Off: Paid time off, sick time, and bereavement leave.
• Referral Program: Earn up to $1,000 per hire through our referral program.
• Wellness Plan: Access to our wellness plan, including on-site gym facilities.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our purpose-driven community as a Care Navigator.

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