[Remote] Remote Outpatient Director of Growth & Operations (Telehealth Behavioral Health)

Note: The job is a remote job and is open to candidates in USA. CHE Behavioral Health Services is one of the largest providers of behavioral health services in the United States, delivering high-quality care through a clinical team of over 600 licensed professionals. The Outpatient Director of Growth & Operations is responsible for strategic planning and operational oversight of outpatient telehealth programs, driving growth through partnerships and ensuring efficient service delivery.

Responsibilities

• Design and execute referral growth strategies to expand session volume across multi-state markets.
• Cultivate referral relationships with hospitals, primary care providers, specialists, community organizations, and other behavioral health stakeholders.
• Build and expand provider networks by identifying and engaging new referral partners to strengthen patient access pipelines.
• Oversee marketing and outreach initiatives that position the practice as a preferred telehealth behavioral health partner.
• Collaborate with clinical and operational leadership to ensure growth strategies align with quality care, compliance, and patient outcomes.
• Develop and manage strategic payor relationships to secure favorable contracts, reimbursement rates, and expanded coverage for behavioral health telehealth services.
• Oversee the day-to-day operations of all outpatient behavioral health clinics/programs, ensuring efficient workflows, optimal staffing levels, and effective utilization of resources.
• Develop, implement, and monitor policies, procedures, and protocols that ensure compliance with all internal policies and external regulations (e.g. CMS, state laws, HIPAA).
• Evaluate workflow, data, and performance metrics to inform decisions, maximize productivity, and ensure quality service delivery.
• Analyze data and act on significant trends affecting the overall effectiveness of the department.
• Identify and implement continuous improvement initiatives to enhance service delivery, patient experience, and operational efficiency.
• Drive the achievement of key performance targets, including volume growth, financial performance, patient satisfaction, and clinical quality outcomes.
• Manage visit volume for outpatient behavioral health services to meet, or exceed,
• Identify ways to grow outpatient services and/or increase profitability by recommending and implementing cost-effective strategies.
• Develop and execute a payer engagement strategy focused on expanding market access and driving profitable business growth.
• Hire, onboard, and retain a high-performing team
• Provide ongoing mentorship, coaching, and performance feedback to staff, fostering a culture of collaboration, accountability, and continuous professional
• Conduct effective performance evaluation sessions and establish targeted goals and growth plans for staff.
• Promote a positive work environment that emphasizes teamwork, open communication, and employee well-being.

Skills

• Multi-state experience required
• Minimum of 3-5 years of progressive leadership experience in healthcare operations, with a significant focus on outpatient behavioral health.
• Proven track record of successful program growth, development, operational management, and financial oversight.
• Experience managing and leading teams
• Strong understanding of current behavioral health trends, best practices, and evidence-based
• Excellent leadership, management, and organizational
• Proven ability to think strategically, develop innovative solutions, and execute business plans.
• Strong financial acumen and experience with budgeting and resource management in healthcare.
• Data analysis and problem-solving skills to inform decision-making and policy development.
• Ability to manage multiple priorities and meet deadlines in a fast-paced
• Demonstrated commitment to patient-centered care and promoting a positive patient experience.

Education Requirements

• Bachelors degree

Benefits

• Commission structure tied directly to outpatient practice growth
• 10% bonus potential quarterly based upon meeting and exceeding growth targets

Company Overview

• CHE Behavioral Health Services is a health care company specializing in mental health services. It was founded in 1995, and is headquartered in Carlsbad, California, USA, with a workforce of 501-1000 employees. Its website is http://cheservices.com.

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