Customer Service Representative - CT at blithequark in Ft Worth, Texas - Providing Exceptional Customer Experience in a Dynamic Call Center Environment
Join the blithequark Team and Elevate Your Career
At blithequark, a leading manufacturer of tile and natural stone in the United States, we're passionate about building a community of dedicated professionals who share our commitment to excellence. As a subsidiary of a renowned industry leader, we're dedicated to fostering a work environment that's not only productive but also supportive and inclusive. If you're looking for a career that stands out, with opportunities for growth and a culture that values work-life balance, you've come to the right place.
About the Role: Customer Service Representative - CT
We're seeking an exceptional Customer Service Representative to join our close-knit team in Ft Worth, Texas. As the face of blithequark, you'll be the primary point of contact for our customers, providing top-notch service and support across a range of inquiries and transactions. Your role will be pivotal in ensuring seamless coordination between our company and its customers, driving satisfaction, and fostering long-term relationships.
Primary Objective
To deliver high-level service and support to our customers, ensuring effective and efficient coordination that meets their needs and exceeds their expectations. You'll be responsible for processing sales orders and resolving customer issues related to products or services in a timely and professional manner.
Key Responsibilities
- Manage customer accounts through order entry, inquiries, product information, order status updates, pricing, stock checks, and transportation management within a call center environment.
- Handle a high volume of inbound calls using Automated Call Distribution (ACD), providing exceptional customer service and support.
- Key in orders, process faxes, and prepare reports as needed, ensuring accuracy and efficiency.
- Collaborate with various internal teams and SSCs to address customer inquiries and resolve order issues from entry to delivery.
- Participate in special projects and undertake additional duties as required, demonstrating flexibility and a willingness to adapt.
Essential Qualifications and Experience
To succeed in this role, you'll need:
- A High School Diploma or GED equivalency.
- At least 3 years of experience in a call center or customer service environment, with a focus on customer account management preferred.
- Excellent oral and written communication skills, with the ability to interact effectively with individuals at all organizational levels.
- Strong organizational and problem-solving skills, with the ability to multi-task, manage priorities, and use time effectively.
- Moderate level of computer skills, including proficiency in Word and Excel.
- A detail-oriented approach with the ability to work in a fast-paced environment.
Preferred Skills and Competencies
We're looking for individuals with:
- A conversational and professional tone, with good voice quality.
- The ability to interpret and follow oral and written instructions, policies, and guidelines.
- Strong interpersonal skills, with a talent for building relationships.
- A proactive and flexible approach to work, with a willingness to learn and grow.
What We Offer
At blithequark, we're committed to supporting our employees' well-being and career aspirations. Our comprehensive benefits package includes:
- A competitive salary structure.
- Company Match on 401k, helping you plan for the future.
- Employee Purchase Discount, allowing you to enjoy the products you help sell.
- Tuition Reimbursement, supporting your ongoing education and career development.
- A dynamic work environment that encourages creativity and growth.
Work Environment and Culture
Our work environment is designed to be family-friendly, recognizing the importance of a healthy work-life balance. We're proud to support our U.S. military, veterans, and their families, and we encourage active military, transitioning service members, and veterans to apply.
While performing the duties of this job, you'll be required to stand, use your hands, and reach with your hands and arms regularly. You'll also need to be able to walk, stoop, kneel, crouch, or crawl, and may sit, climb, balance, talk, or hear. The role requires the ability to lift up to 15-30 lbs regularly and up to 70 lbs at certain times, with team lifts for heavier or longer items. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.
Why Join blithequark?
By joining our team, you'll become part of a dynamic organization that's shaping the future of the tile and natural stone industry. You'll enjoy:
- Career opportunities that can help you grow professionally.
- A culture that values inclusivity, diversity, and teamwork.
- A comprehensive benefits package that supports your well-being.
- The chance to be part of a proud and successful company.
At blithequark, we're committed to being an Equal Opportunity Employer, including disability/veteran, and we're dedicated to creating an inclusive workplace. We're a proud participant in the "Drugs Don't Work" program, reflecting our commitment to a healthy and safe work environment.
Take the First Step
If you're ready to elevate your career and join a team that's passionate about excellence, we want to hear from you. Apply now to become a Customer Service Representative at blithequark and discover a world of opportunities, growth, and fulfillment.