Experienced Healthcare Customer Service Representative - Remote USA
Join blithequark, a leading provider of customer experience solutions, as a Healthcare Customer Service Representative working remotely. As a key member of our team, you will be the spark that brightens days and ignites your career, bringing humanity to business and delivering exceptional customer experiences.
About blithequark
blithequark is a global company that has been making customers happy since 1982. We help leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our mission is to deliver exceptional customer experiences that start with you. We are proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
Our Culture
At blithequark, we believe that our employees are the heart of our company. We strive to create a culture that is supportive, inclusive, and community-minded. Our employees have spoken, and we are proud to have been certified as a Great Place to Work in the United States. We are committed to ensuring that our employees feel valued, belonging, and comfortable being their authentic selves at work.
What You'll Be Doing
As a Healthcare Customer Service Representative, you will be the difference between a customer's experience being just average or exceptional. You will be responsible for:
* Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
* Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
* Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To be successful in this role, you will need to bring the following:
* 6 months or more of customer service experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* High school diploma or equivalent
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible headset)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a Healthcare Customer Service Representative, you can expect:
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* A base wage range of $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to ensuring that you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. We know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers.
Work Environment and Company Culture Highlights
* Our team is supportive and inclusive, with a strong focus on community and giving back
* We have a global team of curious lifelong learners guided by our company values
* We offer a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
* We are committed to ensuring that our employees feel valued, belonging, and comfortable being their authentic selves at work
Compensation, Perks, and Benefits
* Base wage range of $16 per hour plus performance bonus opportunities
* Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
How to Apply
If you are passionate about helping others and delivering exceptional customer experiences, we encourage you to apply for this role. Please visit our website to learn more about blithequark and our culture. We look forward to hearing from you!
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Join Our Team
At blithequark, we are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We are an equal opportunity employer and welcome applications from all qualified candidates.
Apply Now
To apply for this role, please visit our website and submit your application. We look forward to hearing from you!
Apply Job!
About blithequark
blithequark is a global company that has been making customers happy since 1982. We help leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology.
Our Culture
- Supportive and inclusive team
- Strong focus on community and giving back
- Global team of curious lifelong learners
- Commitment to diversity and inclusion
What We Offer
- Base wage range of $16 per hour plus performance bonus opportunities
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Supportive of your career and professional development
- Inclusive culture and community-minded organization where giving back is encouraged
How to Apply
To apply for this role, please visit our website and submit your application. We look forward to hearing from you!
Apply Job!
``` Apply for this job