Experienced Mortgage Customer Advocate – Fully Remote Loan Processing and Customer Service Specialist

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences in the mortgage industry. As a leader in mortgage lending, we are committed to providing innovative solutions and unparalleled service to our clients. Due to rapid growth, we are seeking a highly skilled and motivated Customer Advocate to join our team. This is a fantastic opportunity for a talented individual to take their career to the next level and be part of a dynamic and expanding organization.

Job Overview

As a Customer Advocate at blithequark, you will play a vital role in processing loan applications, providing exceptional customer service, and acting as a liaison between borrowers, underwriters, and loan advisors. This is a fully remote position, offering a unique opportunity to work from the comfort of your own home while being part of a collaborative and supportive team. If you have a passion for delivering outstanding customer experiences and a keen interest in the mortgage industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Process loan applications in compliance with mortgage lending and applicable investor guidelines
• Act as the primary customer contact, providing periodic status updates and timely return of all incoming inquiry calls
• Note all communication and statuses in the Loan Operating System, ensuring accurate and up-to-date records
• Contact borrowers for outstanding documents, including those listed on the Underwriting Terms and Conditions sheet
• Validate 1003 loan applications for completion and accuracy, confirming information entered in the Loan Origination System matches
• Analyze loan applications, assessing creditworthiness and the likelihood of loan repayment, and review title commitments and fees
• Monitor the loan process, managing expectations with clients and sales staff through closing

Essential Qualifications

To be successful in this role, you will need:

• At least 3 years of loan processing experience, with a strong understanding of mortgage lending and applicable investor guidelines
• VA and FHA loan experience, ideally with a portfolio split of 30/30/30 between FHA/VA/conventional loans
• Excellent communication and interpersonal skills, with the ability to comfortably talk to brokers on the phone (approximately 80% of the job)
• Experience managing a pipeline of 30-50 loans, with a focus on re-finance loans (ideally 50/50 split or more)

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Previous experience working in a fully remote environment, with the ability to self-motivate and manage your time effectively
• A strong understanding of loan origination systems and software, with the ability to quickly learn new systems and technologies
• Excellent analytical and problem-solving skills, with the ability to think critically and outside the box

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: excellent verbal and written communication skills, with the ability to effectively communicate with clients, brokers, and internal stakeholders
• Organizational skills: ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
• Analytical skills: ability to analyze complex data, identify trends, and make informed decisions
• Problem-solving skills: ability to think critically and outside the box, with a focus on finding solutions and resolving issues

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Advocate, you will have access to:

• Comprehensive training and onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role
• Ongoing coaching and mentoring, with regular feedback and performance reviews
• Opportunities for career advancement, with a focus on promoting from within
• Professional development programs, including training and certification opportunities

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive company culture. As a fully remote employee, you will be part of a collaborative and inclusive team, with:

• Regular virtual team meetings and social events, designed to foster connection and community
• Access to a range of employee benefits, including health insurance, retirement planning, and paid time off
• A flexible and autonomous work environment, with the ability to work from the comfort of your own home

Compensation, Perks, and Benefits

We offer a competitive salary of $52,000 per year, with opportunities for growth and advancement. In addition to your salary, you will also receive:

• A comprehensive benefits package, including health insurance, retirement planning, and paid time off
• Access to a range of perks and discounts, including employee discounts and rewards programs
• A flexible and autonomous work environment, with the ability to work from the comfort of your own home

Conclusion

If you are a motivated and customer-focused individual, with a passion for the mortgage industry, we encourage you to apply for this exciting opportunity. As a Customer Advocate at blithequark, you will be part of a dynamic and expanding organization, with opportunities for growth and advancement. Don't miss out on this chance to take your career to the next level and join our team of talented and dedicated professionals. Apply today and discover the blithequark difference!