Community Moderator and Customer Support Specialist – Join blithequark's Virtual World and Help Shape a Safe and Supportive Community
Are you passionate about creating a safe and welcoming online environment? Do you have a knack for providing exceptional customer support and a deep understanding of mental health topics? If so, we invite you to join blithequark's Community Team as a Community Moderator and Customer Support Specialist. In this role, you will play a vital part in ensuring the well-being and positive engagement of our community members within our online application.
About blithequark
blithequark is a pioneering organization that has created a safe, virtual world and welcoming community where members can access life-changing mental health tools and connect with like-minded individuals. Our platform offers unlimited access to over 200 events each week, led by certified guides, covering a range of topics from anxiety and depression to recovery and mindfulness. With a strong focus on peer-based support, we strive to create a supportive environment where individuals can share their experiences, learn from others, and grow together.
Responsibilities
As a Community Moderator and Customer Support Specialist, you will be responsible for: ### Community Moderation
- Monitor user interactions within the application to ensure a safe and supportive environment.
- Enforce community guidelines and policies to maintain a positive atmosphere.
- Engage with community members, address concerns, and provide assistance when needed.
- Welcome and greet new users, fostering a sense of belonging.
### Customer Support
- Respond to user inquiries and support requests via Zendesk in a timely and professional manner.
- Troubleshoot and resolve user issues effectively, demonstrating empathy and understanding.
- Collaborate with the technical team to escalate and resolve complex issues.
### Documentation
- Maintain accurate and detailed records of user interactions and support requests.
- Provide insights and feedback to improve community engagement and user satisfaction.
Qualifications
To be successful in this role, you will need:
- Strong communication skills, both written and verbal.
- Empathetic and patient with the ability to handle sensitive situations.
- Familiarity with mental health topics and a commitment to promoting a supportive environment.
- Previous experience in community moderation and/or customer support is preferred.
- Ability to adapt to new technologies and platforms.
- Must have previous experience using Zendesk.
- Academic or professional background in psychology or mental health.
- Bachelor's degree in psychology preferred.
Schedule and Benefits
This is a part-time position with approximately 20-30 hours per week, with the potential to transition into a full-time role based on performance and business needs. As a member of our team, you can expect:
- Flexible schedule
- On-the-job training
- Work from home
How to Apply
If you are passionate about creating a safe and supportive online community and providing exceptional customer support, we encourage you to apply. Please fill out our application and include your up-to-date resume here: https://form.typeform.com/to/jKValCuB. We are an equal opportunity employer and welcome individuals from all backgrounds and experiences to apply.
Job Types:
Part-time, Contract
Pay:
$15.00 - $22.00 per hour
Expected hours:
20 – 30 per week
Benefits:
* Flexible schedule
- On-the-job training
- Work from home
Experience level:
1 year
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Weekends as needed
Work setting:
Office
Remote
Work Location:
Remote Apply Job! Apply for this job