Experienced Customer Service Representative - Medicare - 100% Remote Contract-to-Hire Opportunity with blithequark

Join blithequark's Team as a Customer Service Representative - Medicare

blithequark is partnering with a leading healthcare insurance provider to hire multiple Customer Service Representatives for a contract-to-hire role. This is an exciting opportunity to work with a renowned organization in the healthcare industry, providing top-notch customer service to Medicare clients. As a Customer Service Representative - Medicare, you will be the primary point of contact for customers, handling claims, benefits, enrollment, and other related inquiries.

About the Role

This is a 100% remote position, allowing you to work from anywhere within a one-hour radius of Philadelphia, PA 19103. The role is available for a duration of 3+ months, with the possibility of being converted to a permanent position. We are seeking highly motivated and customer-focused individuals to join our team and provide exceptional service to our clients.

Key Responsibilities

• Handle inbound customer calls, providing timely and effective solutions to their queries and concerns.
• Manage claims, benefits, enrollment, member portal, ID cards, and other related customer inquiries.
• Demonstrate empathy and a customer-centric approach to resolve customer issues.
• Maintain a high level of professionalism, using proper grammar, language, and tone in all interactions.
• Navigate through multiple systems simultaneously to retrieve and update customer information.
• Meet productivity and quality standards, ensuring a high level of customer satisfaction.
• Work flexible hours, including late nights and weekends, as required by the role.

Essential Qualifications

To be successful in this role, you must possess:

• Call center customer service experience, handling inbound calls.
• Excellent customer-focused competencies, with strong problem-solving skills.
• Strong verbal and written communication skills, with the ability to clearly articulate complex messages.
• Empathy and a customer-centric approach to resolving customer issues.
• The ability to navigate through multiple systems simultaneously.
• A score of 80% or above on the eSkills test.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• High school diploma or GED, with a minimum of 2 years of customer service experience in a call center environment.
• Experience in the healthcare industry, preferably with Medicare.
• Previous experience handling inbound calls in a call center environment.
• A medical background or relevant experience.

What We Offer

At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Service Representative - Medicare, you will have the opportunity to:

• Work with a leading healthcare insurance provider, gaining valuable experience in the industry.
• Develop your skills and competencies, enhancing your career prospects.
• Enjoy a flexible work arrangement, working from anywhere within a one-hour radius of Philadelphia, PA 19103.
• Be part of a team that values customer satisfaction and strives for excellence.
• Access a range of benefits, including competitive compensation, overtime opportunities, and more.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and collaborative culture. Our team is passionate about delivering exceptional customer service, and we are committed to supporting our employees' growth and well-being. As a 100% remote organization, we leverage technology to facilitate communication and teamwork, ensuring that our employees stay connected and engaged.

Compensation and Benefits

While specific details are not provided, we offer a competitive compensation package, including benefits and perks that recognize your value and contributions. Overtime opportunities are also available, allowing you to earn additional income as needed.

Why Join blithequark?

By joining blithequark as a Customer Service Representative - Medicare, you will become part of a dynamic team that is passionate about delivering exceptional customer service. You will have the opportunity to develop your skills, enhance your career prospects, and work with a leading healthcare insurance provider. If you are a motivated and customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.

Don't miss this chance to join our team and take your career to the next level. Apply now with your interest, and let's discuss how you can contribute to our mission of delivering exceptional customer service.

How to Apply

If you are ready to take on this exciting opportunity, please submit your application, including your resume and a cover letter, to express your interest in the Customer Service Representative - Medicare role. You may also reach out to us directly to discuss your qualifications and learn more about the position.