Experienced Part Time Customer Care Associate - 100% Remote - Providing World Class Service and Supporting Sales Growth at Blithequark

About Blithequark and Our Industry

Blithequark is a leading-edge company that specializes in providing top-notch products and services to our customers. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our industry is fast-paced and constantly evolving, and we are looking for talented individuals who can keep up with our dynamic environment. As a Part Time Customer Care Associate at Blithequark, you will play a critical role in providing world-class service to our customers and supporting the sale and marketing of our supplier brands.

Job Summary

We are seeking a highly motivated and customer-focused Part Time Customer Care Associate to join our team. As a 100% remote employee, you will be responsible for processing incoming orders, resolving customer inquiries, and providing exceptional service to our customers. If you have excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities

• Process Incoming Orders: Respond to customers, enter orders accurately and efficiently in SAP, and ensure that sales are captured.
• Resolve Customer Inquiries: Use multiple customer support tools, conduct research in SAP, and contact business units as needed to resolve customer inquiries.
• Maintain World Class Standards: Perform against department scorecards and metrics, and continuously seek to exceed service requirements by building and managing relationships with customers and contacts.
• Establish and Maintain Customer Relations: Develop a rapport with customers, actively listen to gain more information, and provide consultative support and recommendations.
• Identify Opportunities to Increase Customer Retention: Evaluate opportunities to increase customer retention, maintain customer confidence, and protect operations by keeping information confidential.
• Other Duties: Perform other duties as assigned by your supervisor, including conducting safe and responsible interactions with the public.

Requirements

Essential Qualifications

• High School Diploma or Equivalent: A high school diploma or equivalent is required.
• Basic PC Skills: Basic PC skills using MS Office and other various computer programs.
• No Previous Experience Required: No previous experience is required, but a results-oriented professional with verbal/written communication skills, diplomacy, and discretion is preferred.
• Customer Service Skills: Excellent customer service skills, with the ability to multi-task, work independently, and/or within a team.
• Sound Judgement and Problem-Solving Skills: Ability to utilize sound judgement and problem-solving skills.

Preferred Qualifications

• Bachelor's Degree: A bachelor's degree in a related field and/or equivalent training and work experience.
• Previous Experience: 1-2 years of previous experience in a customer service role.
• Industry Experience: Experience in the consumer products or distribution industry.

Work Environment and Company Culture

At Blithequark, we pride ourselves on our dynamic and supportive work environment. As a 100% remote employee, you will have the flexibility to work from home and manage your own schedule. We offer a collaborative and inclusive company culture that values diversity, equity, and inclusion. Our employees are our greatest asset, and we are committed to providing opportunities for growth and development.

Compensation and Benefits

We offer a competitive hourly rate of $17.50 per hour. As a Blithequark employee, you will also have access to a comprehensive benefits package, including:

• Competitive Pay: $17.50 per hour.
• Remote Work: 100% remote work arrangement.
• Flexible Scheduling: Monday - Thursday, 11:30 AM EST - 5:00 PM EST.
• Opportunities for Growth: Opportunities for professional growth and development.

Physical Requirements

While performing the duties of this job, the employee is required to:

• Remain in a Stationary Position: Remain in a stationary position at times.
• Communicate: Communicate with customers and colleagues.
• Operate a Computer and Telephone: Operate a computer and telephone.

Competencies

As a Part Time Customer Care Associate at Blithequark, you will be expected to:

• Accountable for Meeting Own Targets: Be accountable for meeting your own targets.
• Define, Repetitive, and Routine Problems: Define, repetitive, and routine problems with solutions readily available.

EEO Statement

Blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team at Blithequark.

We look forward to hearing from you and discussing this opportunity further.