Experienced Phone and Chat Specialist with Bonus Opportunity at blithequark

Are you a customer service enthusiast with a knack for navigating complex situations and providing top-notch support? Do you thrive in fast-paced environments where no two days are ever the same? If so, we may have the perfect opportunity for you at blithequark! As a Phone and Chat Specialist with blithequark, you will play a vital role in connecting nurses with healthcare facilities that need to fill shifts. Your primary responsibility will be to verify the nurses' credentials after they've selected the healthcare facility they'd like to work with. You'll then follow up with the nurse via written message to confirm whether their credentials are valid for that facility. Additionally, you'll handle follow-up phone calls with those checking on the status of picking up shifts. Join blithequark and become part of a critical team that's helping our essential healthcare workers get to the frontlines. Our team is dedicated to providing exceptional support and service to our clients, and we're looking for talented individuals like you to join our ranks.

About blithequark

blithequark is a leading provider of innovative solutions for the healthcare industry. Our mission is to connect healthcare professionals with the resources they need to provide exceptional care. We're committed to fostering a culture of excellence, innovation, and collaboration, and we're always looking for talented individuals who share our vision.

Responsibilities

As a Phone and Chat Specialist with blithequark, your responsibilities will include:

• Managing large amounts of inbound or outbound calls in a timely manner
• Managing multiple chat channels at one time
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources provided to accurately handle the call
• Performing Data Entry and Customer Service skills
• Being able to navigate online efficiently
• Working requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Being available at your desk, maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Pay & Benefits

As a Phone and Chat Specialist with blithequark, you can expect:

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours - Shifts between 7:00am-7:00pm (CST) Work Days - Mon-Fri and rotating weekends
• Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status - Full Time 40 hours

Equipment Provided

As a full-time permanent employee, you'll have the option to have equipment shipped to you. You'll need to have:

• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

Hardware/Software Requirements

To ensure seamless performance, you'll need to meet the following hardware and software requirements:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

Why Join blithequark?

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Phone and Chat Specialist, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for customer service
• Develop your skills and expertise in a dynamic and fast-paced environment
• Enjoy a competitive salary and benefits package
• Have the flexibility to work from home and maintain a healthy work-life balance
• Be part of a company that's making a real difference in the lives of healthcare professionals

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and take the first step towards joining our team at blithequark. Apply Now! We can't wait to hear from you! Apply for this job