Experienced Full Stack Insurance Customer Service Representative – Property & Casualty, Remote Work from Home Opportunity with Comprehensive Benefits

Join the Team at Blithequark

Blithequark is a leading organization dedicated to providing top-notch insurance services to its members and customers. We are seeking an experienced and highly skilled Insurance Customer Service Representative to join our team. As a key member of our Insurance Call Center, you will be responsible for handling property and casualty (P&C) related customer service and billing inquiries and problems via telephone. If you have a passion for delivering exceptional customer service and a strong background in insurance, we encourage you to apply for this exciting opportunity to work from home.

About Blithequark

At Blithequark, we pride ourselves on our commitment to diversity, equity, and inclusion. We strive to create a welcoming and inclusive workplace where team members with diverse backgrounds and experiences can thrive. Our goal is to provide exceptional service to our members and customers while fostering a culture of innovation, teamwork, and continuous learning.

Job Summary

As an Insurance Customer Service Representative at Blithequark, you will play a critical role in delivering exceptional customer service to our policyholders. You will be responsible for handling inbound and outbound calls, emails, and direct mail to review policies, provide plan coverage information, and process policy changes. If you have a strong background in insurance and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Contact policyholders through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal, update policies, and enhance retention.
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws to ensure sufficient protection against risks covered by Property and Casualty insurance.
• Provide quotes on endorsements as requested and identify opportunities to apply discounts.
• Process changes to policies within EPIC and submit changes to specific companies.
• Follow up with companies to ensure change requests have been processed in a timely manner.
• Review policy information and reference company-specific claims procedures to assist insured in filing claims.
• Mail insured documentation to be signed and returned as necessary and follow up to ensure documentation has been returned in a timely manner.
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information.
• Document all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC.
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service.

Requirements

Essential Qualifications

• High school diploma or equivalent required.
• 3+ years of increasingly complex customer service experience in an insurance environment.
• Property and Casualty insurance license required.

Preferred Qualifications

• Membership license preferred and/or ability to obtain within 90 days of employment.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and organizational skills.
• Ability to utilize EPIC and other software applications.

What We Offer

At Blithequark, we offer a comprehensive benefits package, including:

• A competitive hourly rate, depending on experience and salary zone.
• Eligible for Annual Merit Increase.
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts.
• Nearly 4 weeks of paid time off accrued during the first year.
• Paid time off to volunteer.
• 401(K) plan with company match up to 7%.
• Free AAA Premier Battery Membership.

Work Environment and Culture

At Blithequark, we pride ourselves on our commitment to creating a welcoming and inclusive workplace. We offer a flexible work environment, including the opportunity to work from home. Our team is dedicated to delivering exceptional customer service and supporting each other in our mission to provide top-notch insurance services.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. We offer training and development opportunities, including tuition reimbursement and career advancement opportunities. If you are looking for a challenging and rewarding career in insurance, we encourage you to apply for this exciting opportunity.

How to Apply

If you are a motivated and experienced insurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to be considered for this position.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a welcoming and inclusive workplace and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.