Experienced Virtual Assistant / Airbnb Custom...

Are you a highly organized and tech-savvy individual with a passion for delivering exceptional customer service? Do you have experience in managing short-term rentals or vacation properties? If so, we invite you to join our dynamic team at blithequark as a Virtual Assistant / Airbnb Customer Support Specialist. This contract-to-hire opportunity offers a unique chance to work with a leading short-term rental company, providing top-notch support to our guests and properties. About blithequark blithequark is a forward-thinking company that specializes in short-term rentals, offering a wide range of properties to travelers from around the world. Our mission is to provide an exceptional guest experience, while also delivering outstanding support to our property owners and partners. As a Virtual Assistant / Airbnb Customer Support Specialist, you will play a vital role in helping us achieve this mission. Role Overview As a Virtual Assistant / Airbnb Customer Support Specialist, you will be responsible for managing and assisting with various aspects of our short-term rental business. This will include: * Guest and reservation management: You will be responsible for processing reservations, managing guest communications, and ensuring that all guests have a seamless and enjoyable experience. * Virtual property management: You will assist with property management tasks, such as coordinating housekeeping, arranging amenities, and resolving any issues that may arise. * Cleaner management, scheduling, and coordination: You will work closely with our cleaning team to ensure that properties are cleaned and prepared for guests, and that all scheduling and coordination tasks are completed efficiently. * Addressing guest issues and resolving them in a timely and efficient manner: You will be the first point of contact for guests who have issues or concerns, and you will work to resolve these issues quickly and effectively. Key Responsibilities * Guest and reservation management: + Process reservations and manage guest communications + Ensure that all guests have a seamless and enjoyable experience + Respond to guest inquiries and resolve any issues that may arise * Virtual property management: + Assist with property management tasks, such as coordinating housekeeping and arranging amenities + Resolve any issues that may arise with properties or guests + Provide accurate information about properties and neighborhoods to guests * Cleaner management, scheduling, and coordination: + Work closely with our cleaning team to ensure that properties are cleaned and prepared for guests + Coordinate scheduling and tasks with the cleaning team + Ensure that all cleaning tasks are completed efficiently and effectively * Addressing guest issues and resolving them in a timely and efficient manner: + Respond to guest inquiries and resolve any issues that may arise + Work to resolve issues quickly and effectively, with a high sense of urgency + Maintain a quick response rate to all inquiries Success Metrics * Maintain a quick response rate to all inquiries * Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP * Contribute to a review rating of 4.8 or higher Essential Qualifications * 2+ years of customer service experience * 2+ years of vacation rental customer service or hotel experience * Must be available to work during normal U.S. business hours * Tech savvy with ability to learn new technologies as needed * Strong verbal, written, and reading of the English language * Extreme attention to detail * Outstanding customer service * Excellent typing, including speed and accuracy * Creative problem solver * Independent thinker * Strong decision-making skills * Excellent at following directions * Conflict resolution experience Preferred Qualifications * Experience with Airbnb customer service * Ability to work with multiple technology platforms in a fast-paced environment Work Environment and Company Culture As a Virtual Assistant / Airbnb Customer Support Specialist at blithequark, you will work in a dynamic and fast-paced environment. You will be part of a team that is passionate about delivering exceptional customer service and providing a seamless experience for our guests. Our company culture values teamwork, innovation, and customer satisfaction, and we are committed to creating a positive and supportive work environment. Compensation, Perks, and Benefits As a contract-to-hire employee, you will receive a competitive hourly rate and benefits package, including: * Competitive hourly rate * Benefits package, including health insurance, paid time off, and holidays * Opportunities for career growth and professional development * Flexible work schedule and remote work options * Access to cutting-edge technology and tools * Collaborative and supportive work environment How to Apply If you are a highly organized and tech-savvy individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter that incorporates the word "Citizen Nomad." We look forward to hearing from you! Apply Job! Apply to this job