Experienced Customer Service Representative – Financial Institution Support
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the financial services industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Customer Service Representative – Financial Institution Support. As a key member of our contact center team, you will play a vital role in providing top-notch support to our financial institution clients and their customers, helping them navigate a wide range of financial needs and issues.
About blithequark
At blithequark, we are dedicated to delivering innovative technology solutions that empower community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start, as we lay the groundwork for the future of digital banking and payments. We believe in the importance of building strong relationships with our clients and their customers, and we're committed to providing exceptional support and service to help them achieve their goals.
The Opportunity
As a Customer Service Representative – Financial Institution Support, you will be the primary point of contact for our financial institution clients and their customers, providing assistance with a wide range of financial needs and issues. You will work closely with our clients to understand their needs and provide tailored support to help them achieve their goals. You will also be responsible for resolving customer issues in a timely and professional manner, ensuring that our clients and their customers receive the highest level of service and support.
Key Responsibilities
* Provide exceptional customer service to our financial institution clients and their customers, responding to a wide range of financial needs and issues
- Assess the nature of customer inquiries and resolve issues in a timely and professional manner
- Verify customer information prior to performing any modifications or resets, ensuring system security and compliance with our clients' security requirements
- Communicate customer needs and expectations to the appropriate personnel, following escalation procedures to ensure complex support issues are resolved
- Perform other job duties as assigned, including working with our clients to understand their needs and provide tailored support
Requirements
* At least 1 year of customer service experience, preferably in a call center or financial services environment
- Schedule adherence is monitored, and you must be able to adhere to a published break and lunch schedule
- Proven ability to remain calm in stressful situations and provide exceptional customer service in a fast-paced environment
- Comfortable navigating multiple systems while assisting customers, including our financial institution clients' systems and software
- Ability to communicate clearly and understandably, both verbally and in writing
- Full-time candidates must be able to work a 363/24/7 call center schedule, including nights, weekends, and holidays
- Based on business need, candidates will be scheduled for one Saturday/Sunday shift and will be off one weekday, which will vary between Tuesday-Friday
- We offer a shift differential for night and weekend shifts, paid for each hour worked in the eligible shift
- Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection, with a minimum download speed of 20 mbps and upload speed of 10 mbps
Preferred Qualifications
* Customer service and multi-tasking skills, with the ability to listen to and empathize with customers
- Ability to use the tools provided for first call resolution and resolve customer issues in a timely and professional manner
- Self-developer, with a willingness to take initiative on career path and seek opportunities for growth and development
- Experience in call center, bank, or credit union industries, with a strong understanding of financial services and products
Why Join blithequark?
At blithequark, we pride ourselves on our commitment to our associates and our clients. We believe in the importance of building strong relationships and providing exceptional support and service to help our clients achieve their goals. We offer a dynamic and supportive work environment, with opportunities for growth and development. We also offer a range of benefits and perks, including:
- Competitive compensation and benefits package
- Opportunities for career growth and development
- Dynamic and supportive work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Collaborative and inclusive team culture
Equal Employment Opportunity
At blithequark, we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the financial services industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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