Experienced Customer Service Representative – Remote Online Chat Support for blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Online Chat Support Representative. At blithequark, we're committed to providing world-class financial services to our members, and we're seeking a talented individual to join our team of customer service experts. As a Remote Online Chat Support Representative, you'll be the face of our organization, providing top-notch support to our members through various digital channels, including chat, messaging, email, and phone. You'll be responsible for resolving member inquiries, addressing concerns, and providing solutions to a wide range of financial matters.

A Day in the Life of a Remote Online Chat Support Representative at blithequark

As a Remote Online Chat Support Representative, your day will be filled with exciting opportunities to make a positive impact on our members' lives. Here are some of the key responsibilities you'll undertake:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of blithequark's products and services.

Essential Skills and Qualifications

To succeed in this role, you'll need to possess the following essential skills and qualifications:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

As a Remote Online Chat Support Representative, you'll have the flexibility to work from the comfort of your own home. However, you'll need to meet the following requirements:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Training and Onboarding

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you'll receive comprehensive training and onboarding.

Why Join the blithequark Team?

At blithequark, we're more than just a financial institution – we're a community of dedicated professionals who are passionate about making a positive impact on our members' lives. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we're proud to be the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets.

Benefits and Perks

As a full-time employee of blithequark, you'll enjoy an array of amazing benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

Compensation and Pay

* Pay Type: Hourly

• Min Hiring Rate: $17.00
• Max Hiring Rate: $20.80

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career with a dynamic and forward-thinking organization. Apply Job! Apply for this job