Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with blithequark

Are you a people person with a passion for technology and a drive to deliver exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! At blithequark, we're on a mission to power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who are dedicated to making a meaningful impact in the world.

Join the blithequark Team

As a Customer Sales and Service Representative with blithequark, you'll be at the forefront of delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills, you'll be the go-to person for customers who need assistance with our products and services. You'll be working with America's fastest and most reliable network, and you'll have the opportunity to make a real difference in people's lives.

What You'll Be Doing

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A person who enjoys the fast pace and urgency needed to manage incidents and can juggle multiple priorities
• An individual with empathy and communication skills who can diffuse sensitive situations
• Someone who takes real ownership of customer concerns and is driven to provide exceptional customer service
• A person who is passionate about staying connected to what matters most to our customers

Even Better If You Have

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A dynamic and inclusive work environment that encourages authenticity and fosters a sense of belonging

• Opportunities for career growth and development in a rapidly evolving industry
• A comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off
• A competitive salary and bonus structure that rewards performance and achievement
• The chance to work with a talented team of innovators, creatives, and problem-solvers who are passionate about making a meaningful impact in the world

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our team is committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply Now! Apply for this job