Experienced Bilingual Customer Support Specialist (Contract) - Prayer and Meditation App
Join blithequark's mission to revolutionize the way people connect with God through our innovative prayer and meditation app. As a key member of our Customer Support team, you will play a vital role in delivering exceptional user experiences, fostering a sense of community, and helping users grow deeper in their relationship with God.
About blithequark
At blithequark, we're passionate about creating a world-class prayer and meditation app that combines the beauty of the Church's spirituality with cutting-edge technology. Our mission is to empower individuals to cultivate a deeper connection with God, and we're committed to building a community that is authentic, supportive, and transformative. With over 15 million downloads and 250,000 5-star reviews, we're proud of our growth and traction, and we're excited to expand our team to meet the increasing demand for our app.
The Role
We're seeking an experienced Bilingual Customer Support Specialist to join our team on a 4-month contract basis, with the opportunity to renew based on performance. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese. You will be the first point of contact for many users, and your professionalism, courtesy, and expertise will make a significant impact on their experience with our app.
Key Responsibilities
* Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
- Collect and relay customer feedback to the rest of the blithequark team
- Identify potential issues and coordinate appropriately with the Development team
- Support other Customer Support projects as necessary
What You'll Love
* Mission: This work is incredibly humbling. Every day, we hear amazing stories, and we get the pleasure of working on something that's impacting lives.
- Growth: You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up blithequark by directly interfacing with users and helping them learn how to use our app.
- Compensation: We will offer a compensation package that is competitive with market rates. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume.
- Flexibility: This is a remote contract role, so you can work from anywhere in the world.
What We're Looking For
* Passion: First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on.
- Experience: We are looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature. We are going to be in the trenches with you, but we'll want you to come in on day one with an idea of what to focus on and know your way around a start-up.
- Aptitude for Learning: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. We will also be looking for you to synthesize the most common feedback so that the team knows which bugs and improvements we should prioritize.
Essential Qualifications
* A minimum of 3 years in Customer Support/Service
- Strong fluency in English and bilingual in Spanish and/or Portuguese
- Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk
- Coding knowledge is not required but is a plus
- A reliably strong internet connection (at least 10 MB/s) is necessary
- Flexibility to work various shifts, including evenings and weekends, if needed
Preferred Qualifications
* Fluency in Polish, German, French, Italian, or Tagalog
- Experience with customer support software and tools
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Work Environment and Culture
At blithequark, we value a culture of collaboration, innovation, and mutual respect. Our team is passionate about creating a world-class prayer and meditation app that makes a meaningful impact on people's lives. We're committed to fostering a work environment that is inclusive, supportive, and empowering. As a member of our team, you'll have the opportunity to work with a talented and dedicated group of individuals who share your passion for our mission.
Compensation and Benefits
We offer a competitive compensation package that includes a base rate, plus benefits and perks that support your well-being and growth. As a remote contractor, you'll have the flexibility to work from anywhere in the world and enjoy a better work-life balance.
How to Apply
If you're passionate about our mission and have the skills and experience we're looking for, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to connect with you and explore how you can contribute to our team.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to reach out to us at [insert contact email or phone number]. We look forward to connecting with you and exploring how you can join our team at blithequark. Apply for this job