Experienced Senior Customer Excellence Manager – Strategic Leadership and Program Development for Resident and Fellowship Programs in the Upper Extremities Market

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional customer experiences and driving business growth through innovative strategies and programs. As a leader in the medical device industry, we are committed to providing high-quality products and services that meet the evolving needs of our customers. Our team is passionate about making a positive impact on the lives of patients and healthcare professionals, and we are seeking a talented and experienced Senior Customer Excellence Manager to join our team.

Job Overview

The Senior Customer Excellence Manager will serve as the face of blithequark to the resident and fellowship programs within the Upper Extremities market. This critical role will be responsible for organizing and executing all activities related to the program, directing and overseeing the strategy and implementation of the resident/fellows program, and ensuring that core activities are driven and key metrics are achieved. The successful candidate will be an extension of the marketing team in the field, supporting clinical education events and national academic meetings.

Key Responsibilities

• Develop and maintain a strategic plan for fellows engagement, ensuring alignment with corporate and business unit objectives
• Collaborate effectively with cross-functional teams to ensure aligned execution on all strategic programs
• Update strategy effectiveness through the development and tracking of key metrics, measuring Fellows program effectiveness, and making change recommendations based on findings
• Implement and train reps on best practices and programming surrounding the fellows strategy
• Partner with sales reps, sales leadership, and KOL program directors to optimize engagement and experience with Fellows
• Create strategies and programming that lead to the early adoption of blithequark software before or during fellowship
• Establish metrics for monitoring software adoption in fellowships and recommend strategic changes to improve effectiveness

Fellows Course Program Execution

• Partner with Medical Education to drive attendance with fellows at the annual fellows course
• Collaborate with cross-divisional partners on fellows programming
• Drive awareness to all fellowships
• Lead course details, agenda, faculty selection, and execution needs
• Provide on-site and in-lab support and leadership
• Work with faculty to deliver on program objectives

Fellows Transitions Execution

• Develop program and tracking for transitioning fellows into practice
• Collaborate with current and future sales reps to ensure Fellows are effectively transitioned within blithequark when moving into practice
• Track and drive internal execution of 100% of all trained fellows into their new practice
• Train receiving reps on best practices for supporting the transition of new surgeons into their territories

Requirements and Qualifications

The ideal candidate will have a Bachelor's degree, with an MBA preferred, and at least 10 years of work experience, with 7+ years of medical device or Medical Education experience preferred. Relevant clinical experience in Orthopedics is also required. The successful candidate will be a hard-working winner, a dedicated achiever, an effective communicator, and a collaborative partner.

Essential Skills and Competencies

• Technical expertise to facilitate HCP medical education programs
• Ability to transmit knowledge, including technical, clinical, and health economics
• Expertise in marketing strategy, segmentation concept, and sales process
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Excellence Manager, you will have the opportunity to work on complex and challenging projects, develop your skills and expertise, and contribute to the success of our organization. You will also have access to training and development programs, mentorship, and career advancement opportunities.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values its employees and is committed to creating a positive and inclusive work environment. Our team is passionate about making a difference in the lives of patients and healthcare professionals, and we are dedicated to delivering exceptional customer experiences. We offer a collaborative and supportive work environment, flexible working arrangements, and a range of employee benefits.

Compensation, Perks, and Benefits

The salary range for this role is $112,800 - 239,900, plus bonus eligibility and benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors. We also offer a range of perks and benefits, including flexible working arrangements, professional development opportunities, and a comprehensive benefits package.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Customer Excellence Manager position at blithequark. This is an exciting opportunity to join a dynamic and innovative company and contribute to the success of our organization. Apply now and take the first step towards a rewarding and challenging career with blithequark.