Experienced Customer Service Team Member – The UPS Store 6th St – Austin, TX
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! We are seeking an experienced Customer Service Team Member to join our dynamic team at The UPS Store 6th St in Austin, TX.
- *About The UPS Store**
As a leading provider of shipping, printing, and business services, The UPS Store is committed to delivering exceptional customer experiences. Our team members are the face of our brand, and we rely on their expertise, enthusiasm, and dedication to provide top-notch service to our customers. With a strong focus on teamwork, growth, and fun, we create a positive and supportive work environment that fosters career growth and development.
- *Job Summary**
As a Customer Service Team Member, you will be responsible for delivering outstanding customer service to walk-in customers and telephone inquiries. You will take ownership of the customer's shipping needs, offer viable solutions, and provide expert advice on our products and services. You will also operate all equipment, software, and devices in an expert fashion and be willing to teach others.
- *Responsibilities**
• Deliver outstanding customer service to walk-in customers and telephone inquiries
- Continuously practice good listening skills with customers, team members, and leadership
- Take ownership of the customer's shipping needs and offer viable solutions
- Take action to learn all product and service offerings, alternative solutions, and industry trends
- Operate all equipment, software, and devices in an expert fashion and be willing to teach others
- Maintain a clean, organized, and safe working environment
- Perform other duties as assigned
- *Qualifications**
• High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Willing and able to work 35+ hours work week
- *Preferred Qualifications**
• Previous retail customer service experience
- Experience with shipping and logistics
- Knowledge of UPS products and services
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- *Benefits**
• Flexible Work Hours
- Paid Time Off (PTO)*
• Holidays* • Options for 4 day work weeks available* • Formal On-the-Job Training Program
- 401(K) with Company Match*
• Available for Full-Time Team as Benefit
- *Compensation**
• Competitive hourly rate: $17-19 per hour (dependent on experience)
- Opportunities for career growth and advancement
- *Work Environment**
• Our store is located in the heart of Austin, TX, with easy access to public transportation and parking.
- Our team is diverse and inclusive, with a strong focus on teamwork and collaboration.
- We offer a fun and supportive work environment with opportunities for growth and development.
- *How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply today! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.
- *Apply Now!**
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