Experienced Remote Data Entry Clerk and IT Help Desk Professional for Dynamic Healthcare Client at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to providing exceptional support to our clients across various industries, including healthcare. We are currently seeking a highly skilled and experienced Data Entry Clerk and IT Help Desk professional to join our team on a contract basis. This remote position offers the opportunity to work with a leading healthcare client in Orange County, CA, and contribute to the delivery of outstanding customer service and technical support.

The successful candidate will be responsible for a range of tasks, including account creation, claims online portal registration, and processing claims online portal tickets. With a strong focus on customer satisfaction and technical expertise, this role is ideal for individuals who are passionate about delivering exceptional support and are looking to advance their careers in the IT help desk and data entry field.

Key Responsibilities

As a Data Entry Clerk and IT Help Desk professional at blithequark, your key responsibilities will include:

• Account creation and management using ServiceNow and CyberArk
• Claims online portal registration and ticket processing
• Providing exceptional customer service and technical support to clients
• Managing a minimum of 10 tickets per day and contributing to the reduction of backlog
• Collaborating with the team to ensure seamless delivery of support services
• Participating in training and development opportunities to enhance skills and knowledge

Work Schedule and Training

The position schedule will be Monday through Friday, with flexible start times between 6am and 8:30am and end times between 2pm and 4:30pm. The initial three weeks of the assignment will involve comprehensive training, which will take place daily at 6am. This training will provide you with the necessary skills and knowledge to excel in the role and deliver exceptional support to our clients.

Required Skills and Experience

To be considered for this exciting opportunity, you will need to possess the following skills and experience:

• 2+ years of experience in account creation and management
• 2+ years of experience in customer service and IT help desk support
• Healthcare experience, with a strong understanding of the industry and its requirements
• Ability to learn quickly and adapt to new systems and processes
• Detail-oriented, with excellent organizational and time management skills
• High school diploma or equivalent

Nice to Have Skills and Experience

While not essential, experience with ServiceNow and CyberArk would be highly advantageous in this role. If you have a strong background in these systems, you will be well-equipped to hit the ground running and make a significant contribution to our team.

Benefits and Compensation

At blithequark, we are committed to providing our employees with a comprehensive range of benefits and a competitive compensation package. As a Data Entry Clerk and IT Help Desk professional, you can expect to receive:

• Hourly rate of $15-$23, depending on experience
• Benefit packages, including medical, dental, and vision insurance, starting on the 31st day of employment
• Access to HSA, FSA, and DCFSA account options
• 401k retirement account access with employer matching
• Paid sick leave and other paid time off, as provided by applicable law

Career Growth Opportunities and Learning Benefits

At blithequark, we are dedicated to the growth and development of our employees. As a Data Entry Clerk and IT Help Desk professional, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to enhance your skills and knowledge
• Ongoing support and mentorship from experienced colleagues
• Opportunities for career advancement and professional growth
• Access to industry-leading systems and technologies

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a distributed team that values collaboration, innovation, and exceptional customer service. Our company culture is built on the principles of:

• Respect and empathy for our clients and colleagues
• A commitment to delivering exceptional support and service
• A passion for innovation and continuous improvement
• A dedication to the growth and development of our employees

Conclusion

If you are a motivated and experienced Data Entry Clerk and IT Help Desk professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a competitive compensation package, comprehensive benefits, and a range of training and development opportunities, this role is ideal for individuals who are passionate about delivering exceptional support and advancing their careers in the IT help desk and data entry field. Apply now to join our team and contribute to the delivery of outstanding customer service and technical support to our clients.