Experienced Senior Manager Self Service Engineering for Innovative Customer Support and IT Service Delivery at blithequark

Introduction to blithequark

At blithequark, we are pioneers in the aviation and customer support industry, dedicated to providing exceptional service and innovative solutions to our clients. As a leader in our field, we are committed to fostering a culture of excellence, integrity, and fun. Our team is passionate about delivering results, and we are looking for a talented Senior Manager Self Service Engineering to join our ranks. If you are a motivated and experienced professional with a passion for IT service delivery and customer support, we encourage you to apply for this exciting opportunity.

Job Overview

The Senior Manager Self Service Engineering will be responsible for leading and managing a team of engineers and technicians, overseeing the development and delivery of IT services and products, and ensuring the highest level of customer satisfaction. This is a full-time position, offering a competitive salary of $25 per hour, and the opportunity to work with a dynamic and innovative team.

Key Responsibilities

• Manage a portfolio of products from conception to retirement, ensuring timely and within-budget delivery
• Lead and mentor a team of engineers and technicians, providing guidance and support to ensure the successful delivery of IT services and products
• Establish and promote a culture of engineering excellence, focusing on technical development and innovation
• Collaborate with product management and marketing teams to develop and implement product vision and strategy
• Develop and maintain technology roadmaps for products, ensuring security, reliability, and scalability
• Drive the development of policies, standards, and guidelines for building and supporting IT products
• Establish architectures, design patterns, and integration designs, guiding software development performed by team members
• Responsible for creating, maintaining, and reporting a financial and resource plan for area of responsibility
• Act as the escalation point for operational support to assigned portfolio applications, with 24/7 availability
• Manage production and non-production environments through change control management
• Ensure work practices are in compliance with all audit, security, and regulatory requirements
• Partner with other Engineering Managers to ensure alignment and drive efficiencies
• Play a key role in driving and mentoring direct team as well as indirect team members to support the commitment, growth, and development of Progression plan for the IT department
• Perform other duties as assigned

Essential Qualifications

• Bachelor's degree in a related field; or demonstrated ability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of relevant experience
• Active experience with Java, AngularJS, and NodeJS
• Working knowledge of cloud computing: Azure, GCP, or AWS
• Available for moderate overnight travel (up to 35%)
• Must be in possession of valid travel documents with the ability to travel throughout the US
• Able to work flexible hours and be available for emergency response on short notice
• Must pass a pre-employment drug test
• Must be legally authorized to work in the country in which the position is located
• Authorization to work in the US is required; this position is not eligible for visa sponsorship

Preferred Qualifications

• Experience managing a budget
• Experience managing a full project or initiative, including presenting recommendations to senior leadership
• Comprehensive knowledge of business capability and thorough understanding of business operations, objectives, and strategies
• Familiarity with blithequark's IT disciplines and interdependencies, and how their needs drive IT strategy

Crewmember Expectations

As a member of the blithequark team, you will be expected to:

• Maintain regular attendance and reliability
• Be willing to work flexible hours and be available to respond on short notice
• Maintain a professional appearance
• Assist with light cleaning of the aircraft while working or traveling on blithequark flights
• Embody the blithequark values of Safety, Caring, Integrity, Passion, and Fun
• Satisfy security accountabilities as recommended by blithequark's Safety Management System

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and innovative work environment. Our team is passionate about delivering exceptional results, and we foster a culture of collaboration, respect, and fun. We believe in providing our employees with the tools and resources they need to succeed, and we offer a range of benefits and perks to support their well-being and career development.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Hourly rate of $25 per hour
• Comprehensive health and wellness benefits
• Opportunities for career growth and professional development
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Recognition and reward programs

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Manager Self Service Engineering at blithequark, you will have the chance to work with a dynamic and innovative team, develop your skills and expertise, and contribute to the success of our organization. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family!