Experienced Customer Service Support Representative (Remote) – Healthcare Billing and Client Support

At blithequark, we're dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve, and we're leading the transformation of the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. As a Customer Service Support Representative at blithequark, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to join a dynamic team that's changing the face of healthcare, we encourage you to apply.

Responsibilities:

As a Customer Service Support Representative, you'll be responsible for:

• Being well-versed in all blithequark processes and policies to respond clearly to high-volume billing inquiries
• Maintaining an appropriate response time in various communication platforms (phone calls, emails, portal inquiries, etc.)
• Identifying issues and suggesting potential improvements
• Collaborating with your team to develop best practices to ensure we're providing the best service and experience to all customers
• Maintaining an assigned schedule and being flexible with daily schedules when business needs change
• Effectively communicating, resolving, and documenting billing-related inquiries
• Participating in projects that extend beyond your day-to-day to stretch you to think outside the box
• Working hours: 8am to 5pm PST

Qualifications:

To be successful in this role, you'll need:

• A minimum of a High School diploma or equivalent
• A minimum of 1+ year of customer service experience
• Previous healthcare/call center experience is strongly preferred
• RCM experience is preferred
• Ability to work remotely
• Ability to work independently and commit to a structured environment
• Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce)
• Bilingual is a plus

Remote Work:

As a remote employee, you'll need:

• High-level Internet speed (50 mbps) connectivity
• A dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Meeting weekly and monthly production goals
• Effective communication skills
• Alpha-Numeric Data Entry proficiency
• 10-key experience

What You Bring:

As a Customer Service Support Representative, you'll bring:

• Exceptional attention to detail and organizational abilities
• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• High energy, a self-starter, great teammate, and ready to roll up your sleeves to get things done
• A strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond
• Enjoy problem-solving in a dynamic, fast-paced, team-based, and rapidly changing environment

Benefits:

As a blithequark employee, you'll enjoy:

• Comprehensive benefits, including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan (for employees regularly scheduled to work 20 or more hours per week)
• Eligibility to participate in the 401(k) Plan only for casual, PRN, and Part-Time employees regularly scheduled to work less than 20 hours
• A competitive pay range of $15.00 to $18.00 an hour or (State/Local minimum wage, if higher)

Equal Opportunity Employer:

blithequark is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union, or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Any other legally protected characteristic

Accessibility:

If you're an individual with a disability who needs assistance using our online tools to search and apply for jobs or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility ([email protected]).

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Apply Now:

If you're passionate about delivering exceptional customer service and are eager to join a dynamic team that's changing the face of healthcare, apply now! Apply for this job