Manager, Customer Insights Retail Media Network – Mooresville, NC (SSC)

Join blithequark's Retail Media Network as a Manager of Customer Insights and play a pivotal role in driving business growth through data-driven insights and strategic media investments. As a key member of our team, you will engage directly with clients to review their media performance, identify optimization opportunities, and develop test and learn plans to elevate their understanding of the blithequark customer.

Your Impact

As a Manager of Customer Insights, you will be responsible for creating annual strategic learning plans for our business(es) supported, leading Quarterly Business Review Processes with top clients, and serving as the subject matter expert for media performance reporting. You will synthesize disparate data from multiple sources into strategic recommendations for future media investments, regularly delivering these recommendations to internal leadership and external vendor-partners.

What You Will Do

* Creates annual strategic learning plans for business(es) supported, aligning with blithequark's retail media business goals and objectives.

• Leads Quarterly Business Review Processes with top clients, providing insights and recommendations to drive business growth.
• Serves as the subject matter expert for media performance reporting, providing guidance and support to internal partners and external clients.
• Synthesizes disparate data from multiple sources into strategic recommendations for future media investments, delivering these recommendations to internal leadership and external vendor-partners.
• Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights.
• Tells data stories that support key deliverables such as sales pitches and case studies, effectively communicating insights and recommendations to stakeholders.
• Oversees omnichannel advertising efforts, aggregating all sources of insights to support client-facing teams.
• Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback.
• Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to blithequark's Retail Media Network and the whole of the blithequark retail media business.

Required Qualifications

* Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative.

• 5 years of experience in insights and analytics, with 3-5 years of experience in retail media or general media analytics.
• Experience in analytical, decision-making, and project management.
• Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way.
• Experience with A/B testing.
• Proficiency in Microsoft Office tools (e.g., Word, PowerPoint, Excel).
• Experience working with tools such as Tableau, Power BI, SQL, or similar tools.

Preferred Qualifications

* Master's Degree in a related field (e.g., Master's in Market Research, Behavioral Psychology, MBA).

• Experience leading teams and demonstrating proven business impact.
• Experience managing global teams.
• Experience working in a retail environment.
• Experience working with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.).

About blithequark

blithequark is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, blithequark operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., blithequark supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Work Environment and Company Culture

blithequark is committed to creating a diverse and inclusive work environment that values innovation, collaboration, and customer satisfaction. As a Manager of Customer Insights, you will be part of a dynamic team that is passionate about driving business growth through data-driven insights and strategic media investments. You will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results and making a positive impact on the retail media industry.

Career Growth Opportunities and Learning Benefits

blithequark offers a range of career growth opportunities and learning benefits to support your professional development and success. As a Manager of Customer Insights, you will have access to training programs, mentorship opportunities, and networking events that will help you build your skills and expertise. You will also have the opportunity to work on high-impact projects and contribute to the development of new initiatives and strategies that will drive business growth and innovation.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a base salary range of $95,500.00 - $159,200.00 annually. You will also be eligible for a range of benefits, including health insurance, retirement savings plans, and paid time off. Additionally, you will have access to a range of perks and discounts, including store discounts, employee purchase programs, and wellness initiatives.

Equal Opportunity Employer

blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Apply Now

If you are a motivated and experienced professional with a passion for driving business growth through data-driven insights and strategic media investments, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our Retail Media Network, and to submit your application. Apply for this job