Experienced Customer Service Associate – Remote Opportunity with blithequark
Are you a customer-centric professional with a passion for delivering exceptional service experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Associate!
About blithequark
blithequark is a leading e-commerce company that has been revolutionizing the way people shop for fragrances since 2001. As a three-time award winner of the Inc5000 fastest growing companies in the USA, we pride ourselves on our commitment to innovation, customer satisfaction, and employee growth. With over 14,000 brand name authentic fragrances to choose from, we cater to millions of customers worldwide who trust us for their fragrance needs.
Join Our Team
As a Customer Service Associate at blithequark, you will play a critical role in shaping the customer experience. You will be the first human touchpoint for our customers, and your interactions will set the tone for their entire shopping journey. We are looking for energetic, upbeat, and professional individuals who share our passion for delivering exceptional service experiences.
Key Responsibilities:
* Answer a high volume of phone calls, emails, and chat messages daily, promptly, accurately, and courteously
- Track orders promptly and accurately
- Recognize and respond to cross-sell opportunities presented in order calls or email requests
- Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty
- Assist with order verification, damaged/lost package claims, and reshipments
Essential Qualifications and Requirements:
* Dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset
- Ability to work 7:00am to 4:00pm Eastern Standard Time
- At least 6 months experience working remotely
- At least two years' experience working in a customer service position providing support through email, calls, chat, and social media
- Experience working with Zendesk or a customer service ticketing system
- Strong computer skills and strong data-entry/keyboard skills
- Experience working with metrics such as handle time, quality assurance, and more
- Ability to effectively communicate in English, verbally and in writing (bi-lingual is a plus!)
- Ability to manage and resolve conflict quickly and professionally
- Highly organized with excellent attention to details
- High school degree, GED, or equivalent work experience
- Customer-first mindset, measured through customer experience feedback
Preferred Qualifications:
* Experience working in a fast-paced, dynamic environment
- Ability to work overtime hours and weekend during holiday seasons
- Experience working with a variety of customer service software and tools
What We Offer:
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Comprehensive training and onboarding program
Assessment Test
To be considered for this position, please complete our assessment test. The test takes 20-30 minutes on average from start to finish and will help us understand your skills and experience. Apply Now and Take the Assessment!
Why Join blithequark?
At blithequark, we are passionate about delivering exceptional customer experiences and creating a positive impact on our customers' lives. We believe that our employees are the key to our success, and we are committed to providing them with the tools, training, and support they need to thrive. If you share our values and are looking for a challenging and rewarding career opportunity, we invite you to join our team! Apply for this job