Experienced Customer Service Representative Associate | Flexible Work Arrangement

At blithequark, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

About blithequark

blithequark is a leading provider of innovative financial solutions, dedicated to helping individuals and families achieve their long-term goals. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted and respected leader in the industry. We are proud to offer a dynamic and supportive work environment that fosters growth, collaboration, and innovation.

Job Summary

We are seeking an experienced Customer Service Representative Associate to join our team in a flexible work arrangement. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers and financial professionals, resolving issues, and promoting our products and services. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Representative Associate, you will be responsible for:

• Answering incoming calls from customers and financial professionals who need assistance with our procedures
• Building relationships by listening, paraphrasing, and problem-solving
• Providing clear and concise information to customers and financial professionals
• Managing a diverse clientele with empathy and professionalism
• Emphasizing attendance and punctuality, with a focus on meeting and exceeding performance metrics
• Supporting basic website registration and navigation
• Researching required information using available resources
• Following up with customers and financial professionals to ensure satisfaction and resolution
• Responding to callers, explaining possible solutions, and ensuring that customers feel supported and valued

Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Proficiency in computer software and technology
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to meet and exceed performance metrics

Preferred Qualifications

* Previous experience in a customer service or call center environment

• Knowledge of financial products and services
• Experience with CRM software and technology
• Bilingual or multilingual skills

Work Arrangement

This is a flexible work arrangement position, with the option to work remotely or from our office in Golden Valley, MN. Employees who live within a 50-mile radius of our office will be required to come into the office at least 3 days a week.

Compensation and Benefits

We offer a competitive salary range of $43,000 - $47,000, depending on experience and qualifications. In addition to base salary, this position is eligible for an annual incentive program. Our comprehensive benefits package includes:

• Choice of comprehensive medical and dental plan options
• Generous time off plan
• Outstanding 401(k) company match
• Award-winning campus with discounted amenities, including an onsite health center, child development center, fitness facility, convenience store, and two cafeterias
• Employee Resource Groups that promote diversity, equity, and inclusion
• Opportunities for professional growth and development

Why Join blithequark?

At blithequark, we are committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a supportive and inclusive environment that fosters growth, collaboration, and innovation. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to Apply

If you are interested in joining our team, please submit your application through our website. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion. Apply for this job