Experienced Customer Support Expert – Deliver Exceptional Experiences to Small Business Owners
Are you passionate about delivering top-notch customer support and making a real difference in the lives of small business owners? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! At blithequark, we're on a mission to empower entrepreneurs to succeed by providing a range of business management tools that make their lives easier. As a Customer Support Expert, you'll play a critical role in helping our customers achieve their goals and build strong, long-lasting relationships with our brand.
About blithequark
blithequark is building an ecosystem that enables entrepreneurs to focus on what they do best – creating and innovating. Our powerful, intuitive platform offers a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and much more. With tens of thousands of small business owners relying on us every day, we're proud to be a fintech company, an SMB software company, and a consumer company all at once.
About the Role
As a Customer Support Expert, you'll be the face of blithequark, providing one-of-a-kind support to our customers through calls, email, and text conversations. You'll build strong relationships with our customers, understand their goals and challenges, and address their issues through effective ticket responses. You'll also master your understanding of our product, working with a dynamic team to achieve company goals such as customer acquisition and retention.
What You'll Do
* Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
- Work with customers to understand their goals and address their challenges through effective ticket responses
- Master your understanding of the blithequark product by answering support tickets primarily via phone and text
- Work with a dynamic team to achieve team company goals such as customer acquisition and retention
- Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.
What We're Looking For
* 1+ year work experience in a customer-facing role, SaaS preferred
- Proven record of driving customer satisfaction and meeting or exceeding performance standards
- Excellent written and verbal communication skills, with an ability to adapt to various communication styles
- A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
Benefits & Perks
* Flexible PTO
- Competitive health & dental insurance options, with premiums covered by blithequark
- Generous, fully-paid parental leave policy
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Home office support
- Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year
Our Culture
At blithequark, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. blithequark is proud to be an Equal Opportunity and Affirmative Action Employer.
Why Join Us?
* Be part of a fast-paced, dynamic environment where no two days are ever the same
- Work with a talented team of professionals who are passionate about making a difference
- Develop your skills and knowledge in a supportive and collaborative environment
- Enjoy a range of benefits and perks that support your physical, mental, and financial well-being
- Make a real difference in the lives of small business owners and help them achieve their goals
How to Apply
If you're passionate about delivering exceptional customer support and making a real difference in the lives of small business owners, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job