Architect D365&Customer Engagement at blithequark
Are you a seasoned Dynamics 365 Customer Engagement Architect with a passion for shaping the future of customer experience? Do you have a strong technical acumen and functional expertise in Dynamics F&O (cloud)? If so, we invite you to join blithequark's Concentrix Catalyst team as a key player in our transformation journey.
About blithequark
blithequark is the intelligent transformation partner that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled, and dedicated to helping companies become refreshingly simple to work, interact, and transact with. With unique data and insights, deep industry expertise, and advanced technology solutions, we shape new game-changing careers in over 70 countries, attracting the best talent.
Our Concentrix Catalyst Team
The Concentrix Catalyst team is the driving force behind blithequark's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation, providing market-leading technology and insights to modernize and simplify the customer experience.
Your Role
As a seasoned Dynamics 365 Customer Engagement Architect, you will play a pivotal role in shaping the design, development, and optimization of Dynamics F&O deployments, as well as facilitating smooth migration and modernization to Dynamics 365 Finance & Operations (D365 F&O). You will work closely with our professional services team to deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.
Key Responsibilities
* Design, develop, and optimize Dynamics F&O deployments, including migration and modernization to D365 F&O
- Facilitate smooth migration and modernization to D365 F&O, ensuring minimal disruption to business operations
- Collaborate with cross-functional teams to deliver strategic consulting, design, advisory services, market research, and contact center analytics
- Create and maintain comprehensive system documentation and ERP process instructions
- Develop and deliver technical or functional training and knowledge transfer sessions
- Provide technical expertise and guidance to clients on Dynamics 365 Customer Engagement architecture and customization development
Essential Qualifications
* Proven track record in Dynamics 365 and F&O engineering, architecture, or similar roles
- Experience with Customer Engagement
- Demonstrated expertise in implementations and the management of ERP software, including integration with third-party systems
- Strong teamwork skills, with the ability to collaborate effectively in a cross-functional team environment
- Excellent communication skills, capable of articulating technical concepts to non-technical stakeholders and fostering productive collaboration
Required Skill Set
* Strong analytical and problem-solving skills, with the ability to address complex technical challenges and propose effective solutions
- Experience in system integration and interfacing with third-party systems
- Understanding of ERP system architecture and best practices
- Experience in delivering technical or functional training and knowledge transfer sessions
Technical Skills
* Experience in Dynamics F&O/AX migration and modernization projects
- Background experience in Dynamics 365 customer service and sales functionality, customizations, and administration
- Knowledge of system integration and interfacing techniques
- Starter Kit configuration
- In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development
- Understanding of ERP system administration and best practices
- Experience with version control systems and development tools (e.g., Azure Dev Ops, Git Hub)
- Proficiency in documenting technical designs and system configurations
- Dynamics 365 Customer Engagement Online
- Knowledge in Dynamics 365 modules, Customer service, Omnichannel,…
Why Join blithequark?
* Be part of a global team shaping the future of customer experience
- Collaborate with the best talent in the industry
- Develop your skills and expertise in a dynamic and supportive environment
- Enjoy a comprehensive benefits package, including competitive salary, health insurance, and retirement plan
- Participate in our employee recognition and reward program
- Enjoy a flexible work environment, with opportunities for remote work and flexible hours
How to Apply
If you're a seasoned Dynamics 365 Customer Engagement Architect with a passion for shaping the future of customer experience, we invite you to apply to this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply to this job Apply for this job