Experienced Customer Service Advisor – Spanish Speakers!

Are you a customer-obsessed, relentless, and curious individual with a passion for delivering exceptional service? Do you have a flair for communicating with customers in Spanish and a drive to grow with a dynamic company? Look no further! We're seeking an experienced Customer Service Advisor to join our specialist frontline team at blithequark, a leading payments company that's revolutionizing the way people transact.

About blithequark

In just a few short years, blithequark has disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game-changing. With over 150,000 customers across four countries, we're committed to delivering innovative solutions that make a real difference in people's lives. Our people are the driving force behind our success, and we're looking for exceptional individuals like you to join our team.

The Role

As a Customer Service Advisor at blithequark, you'll be the face of our company, providing exceptional service to our customers in Spanish. You'll be the go-to person for all their queries, from basic account information updates to troubleshooting technical issues. You'll be proactive, adaptable, and always ready to jump in wherever our customers need a hand. If you're a team-spirited, customer-obsessed individual with a passion for delivering outstanding service, we want to hear from you!

Key Responsibilities:

* Handle inbound calls, respond to emails, and manage live chats to keep customers happy and in the loop

• Answer a wide range of questions, from basic account information updates to troubleshooting technical issues
• Deliver an excellent service across all channels, ensuring that every customer interaction is a positive one
• Have value-based conversations with customers, taking opportunities to upsell and cross-sell our products and services
• Juggle various systems, both internal and external, to provide seamless support to our customers
• Take on problems with a "Right First Time" attitude, owning challenges and seeing them through to the outcome
• Help us get even better at what we do by sharing feedback and ideas for improvement

What You'll Bring:

* A background in retail, hospitality, or contact-centre customer support (or a similar field)

• A commitment to delivering outstanding service and prioritizing customer satisfaction
• An ability to excel at building relationships and communicating clearly
• A proactive, can-do attitude and serious problem-solving skills
• A comfort with wearing multiple hats and juggling tasks efficiently
• The confidence to suggest improvements and constantly better what we do and how we do it
• A willingness to upsell and cross-sell our products and services to our customers

What's in it for You:

* A competitive salary of £27,430 per annum

• Potential to earn up to £3,000 in performance bonuses annually, paid out quarterly
• A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm
• The flexibility to work from home 2 days a week after passing a 6-month probation period
• All the necessary equipment for your role, including a laptop and headset
• A start date of November 3rd, with an induction group joining us on the same day
• Opportunities for career growth and development, with a focus on customer obsession and innovation

Our Culture:

At blithequark, we believe that our best work happens when we collaborate in-person. That's why we have an office-first culture, with most teams working 4+ days a week in our offices. Our spaces are designed to foster communication, drive innovation, and spark our brightest ideas. We're committed to diversity, equity, and inclusion, and we're looking for individuals who share our values and are passionate about making a real difference in people's lives.

Diversity, Equity, and Inclusion at blithequark:

We're committed to building teams that reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you're curious, and you think customer-first, you have a place at blithequark.

How to Apply:

If you're a customer-obsessed, relentless, and curious individual with a passion for delivering exceptional service, we want to hear from you! Visit our careers page at blithequark.careers to find out more about our benefits and what it's like to work at blithequark. You can also check out our LinkedIn and Instagram pages to get a glimpse into our company culture and values. Don't miss out on this opportunity to join a dynamic team and make a real difference in people's lives. Apply now! Apply for this job