Experienced Customer Support Associate (German Speaking) – Delivering Exceptional Customer Experience in a Dynamic and Inclusive Environment
At blithequark, we're passionate about creating a culture of care and thoughtfulness, where our customers feel valued and supported every step of the way. As a Customer Support Associate (German Speaking), you'll play a vital role in delivering exceptional customer experiences, ensuring that our customers receive the highest level of service and support.
About blithequark
blithequark is a leading direct-to-consumer flower and gifting business, with a mission to make sending and receiving flowers the joy that it should be. Founded in 2013, we've grown to become the largest direct-to-consumer flower business in Europe, with a family of three beautiful brands: Bloom & Wild, bloomon, and Bergamotte. We're committed to making a positive impact on our community and the world around us, and we're proud to be a certified B Corp.
Our Culture
At blithequark, we believe in the power of connection and collaboration. We're a hybrid team working across the UK, Netherlands, and Germany, and we take time to regularly connect remotely and in person. We value diversity, inclusion, and belonging, and we're committed to creating a culture where everyone feels welcome and supported. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity.
The Role
As a Customer Support Associate (German Speaking), you'll be responsible for delivering exceptional customer experiences, handling requests from German-speaking customers, and working collaboratively with our teams to resolve issues and provide solutions. You'll be the first point of contact for our customers, and you'll play a vital role in building trust and loyalty with our brand.
Key Responsibilities
* Handle customer inquiries and requests via email, WhatsApp, live chat, and phone
- Provide solutions and resolve issues in a timely and professional manner
- Collaborate with our teams to resolve complex issues and provide support
- Work independently and as part of a team to achieve customer satisfaction and loyalty goals
- Participate in company and team meetings to share feedback and contribute to our culture of inclusion and belonging
- Attend training and development opportunities to enhance your skills and knowledge
Requirements
* Fluency in German (written and spoken) and English
- Strong verbal communication and writing skills
- Background in a customer service-oriented position (desirable)
- Comfortable working towards quality and productivity targets
- Solution-oriented and friendly attitude, with a kind nature
- Proactive and definite 'can do' attitude
- Ability to work independently and as part of a team
- Flexibility to work a variety of shifts, including evenings and weekends
What You'll Love About This Role
* Opportunity to work with a dynamic and inclusive team
- Chance to make a positive impact on our customers' lives
- Collaborative and supportive work environment
- Opportunities for growth and development
- Flexible working arrangements
- Irresistible discounts on our products and services
- Share in our success with a choice to take equity options from day 1
Our Perks and Benefits
* 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
- 1 Volunteering day each year
- Enhanced family leave and a workplace nursery scheme
- A flexible training framework for every stage of your career
- Irresistible discounts on our products, blooms & subscriptions!
- Share in our success with a choice to take equity options from day 1
Getting Hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited!) that we're the right move for you. If there's anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job